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Customer support information How to get good customer support for ezyVet The ezyVet support tool ezyVet performance troubleshooting General tasks to get information for customer support Remote access Support sessions Resize an image ezyVet Academy Feature requests FileZilla Changes to clinical summaries in ezyVet version 40.4 Problem with the Invoice Revenue By Group report in ezyVet version 42.0 Support ticket priorities License information and SMS information shown in IDEXX invoices About Freshdesk About access to Freshdesk About Freshdesk ticket statuses Make a Freshdesk account Get access to your tickets Areas of the Freshdesk NEW TICKET screen Make a Freshdesk ticket Add information to a Freshdesk ticket Open a closed Freshdesk ticket