License information and SMS information shown in IDEXX invoices
Invoices that you receive from IDEXX for ezyVet show information about ezyVet user licenses and SMS messages. It is important to know about the information and its relation to information that shows in ezyVet screens.
- Licensed user count
- Licensed location count
- SMS usage count
Licensed user count
- One user
- Two to nine users
- 10 to 19 users
- 20 to 29 users
- 30 to 49 users
- 50 to 74 users
- 75 and more users
- Select Admin.
- In the settings list, select Settings.
- Select the User Counts tab, then read the information in the User Counts screen that ezyVet shows.
- The name of each business unit or department of the ezyVet site
- The name of each staff member who last signed in to the business unit or department
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The total number of staff who last signed in to each business unit or department
- A Callisto Vets department and the names of the two staff who last signed in to the department
- A Small animal department and the name of the one staff member who last signed in to the department
- A North Shore rescue department that shows no staff who last signed in to the department
Licensed location count
SMS usage count
To know the SMS usage count for an ezyVet department, use the SMS Volumes report. For more information, refer to Show the total number of SMS messages sent from ezyVet.
- You send an SMS message from ezyVet
- The applicable SMS provider receives the SMS message from ezyVet and tries to send it to the client
- The client does not receive the message because of a general problem
As a result, the SMS message has the Failed status in ezyVet but an IDEXX invoice includes the message in the SMS usage count.
SMS usage counts and SMS segments
The SMS usage count in an IDEXX invoice is for each SMS message that your organization sent. But one SMS communication record in ezyVet could have more than one SMS segment. An SMS segment is part of the text of a full SMS message. An SMS provider automatically divides one SMS message that is more than a specified character limit into more than one SMS segment. For example, one SMS message that has more than 160 characters can have two SMS segments. The two SMS segments have the full text of the one SMS message.
IDEXX invoices your organization for the number of SMS segments of all SMS messages that your organization sent. For example, one SMS communication record for an SMS message could have three SMS segments for the full text of the SMS message. As as result, IDEXX invoices your organization for the three SMS segments.
To know if an SMS communication record has more than one SMS segment, open the communication record and do a check.