Support ticket priorities
ezyVet customer support has a set of conditions that they use to make decisions about support ticket priorities.
This diagram gives the set of conditions for an applicable support ticket priority:
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Customer support information How to get good customer support for ezyVet The ezyVet support tool ezyVet performance troubleshooting General tasks to get information for customer support Support tickets and access Remote access Support sessions Resize an image ezyVet Academy Feature requests FileZilla ezyVet API Problem with the Payment Revenue By Group report in ezyVet version 37.2 Payment refund changes in ezyVet version 38.3 Continuous fixes for security and performance (ezyVet version 38.6 and newer) Changes to clinical summaries in ezyVet version 40.4 License information and SMS information shown in IDEXX invoices