Support ticket priorities
ezyVet customer support has a set of conditions that they use to make decisions about support ticket priorities.
This diagram gives the set of conditions for an applicable support ticket priority:
Important: Test code updates for IDEXX in-house diagnostics (July 24, 2025) east Read more
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Diagram
Customer support information How to get good customer support for ezyVet The ezyVet support tool ezyVet performance troubleshooting General tasks to get information for customer support Support tickets and access Remote access Support sessions Resize an image ezyVet Academy Feature requests FileZilla Changes to clinical summaries in ezyVet version 40.4 Problem with the Invoice Revenue By Group report in ezyVet version 42.0 License information and SMS information shown in IDEXX invoices July 24, 2025: Test code updates for IDEXX in-house diagnostics
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