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      • Changes to clinical summaries in ezyVet version 40.4

      • Problem with the Invoice Revenue By Group report in ezyVet version 42.0

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      • License information and SMS information shown in IDEXX invoices

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Customer support information

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Changes to clinical summaries in ezyVet version 40.4

Versions of ezyVet after version 40.4 include microchip information in the Patient Details section of clinical summaries. The information makes sure that you can give documents to clients to obey regulations of the Centers for Disease Control (CDC) of the United States.

Since August 1, 2024, the CDC makes it mandatory for each dog who enters the United States to have:
  • A microchip
  • Documentation of their microchip number
To make sure that you can help clients obey with CDC regulations, ezyVet clinical summaries for all patients automatically include the patient's microchip number. Thus, it is not necessary to manually add microchip numbers to clinical summaries.
Note: Versions of ezyVet also automatically include the patient color in the clinical summary. The CDC does not make it mandatory to include the patient color in the necessary documents to take a dog into the United States. But patient color information helps make sure that clinical summaries agree with other documents that clients send to the CDC (for example, a patient photo).
Note: If a client takes a dog into the United States, they must complete all of the forms that the CDC makes mandatory. An ezyVet clinical summary is not sufficient to obey the regulations. If a client has questions about what they must do to obey the regulations, tell them to refer to the CDC website: https://www.cdc.gov/importation/dogs/
Parent topic: Customer support information
Related concepts
  • The ezyVet support tool
  • Problem with the Invoice Revenue By Group report in ezyVet version 42.0
  • Support ticket priorities
  • License information and SMS information shown in IDEXX invoices
Related tasks
  • Resize an image
Related information
  • ezyVet performance troubleshooting
  • General tasks to get information for customer support
  • Support tickets and access
  • Remote access
  • Support sessions
  • ezyVet Academy
  • Feature requests
  • FileZilla
  • How to get good customer support for ezyVet

ezyVet

Last updated: August 13, 2024

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Related Articles:

  • Clinical summaries
  • About clinical summaries
  • General steps to configure and use clinical summaries
  • Send a clinical summary
  • Clinical summaries: Settings to show or change information
  • Communication records that a clinical summary can show
  • Get access to user account settings to show or change clinical summary information
  • Clinical summary configuration
  • Customer support information
  • How to get good customer support for ezyVet
  • The ezyVet support tool
  • ezyVet performance troubleshooting
  • General tasks to get information for customer support
  • Support tickets and access
  • Remote access
  • Support sessions
  • Resize an image
  • ezyVet Academy
  • Feature requests
  • FileZilla
  • Problem with the Invoice Revenue By Group report in ezyVet version 42.0
  • Support ticket priorities
  • License information and SMS information shown in IDEXX invoices

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