New feature: Vello Postcards east Read more

home

Browse documentation

Browse documentationLearn new skillsDiscover resourcesSee all integrations
search
search
Browse documentationLearn new skillsDiscover resourcesSee all integrations

ezyVet Knowledge Center

Get access to documentation, training, and other high-quality resources.

search
thumbnail

Browse documentation

Browse documentation Contents

close
  • expand_more

    ezyVet

    • chevron_right

      Getting started

    • chevron_right

      Clients

    • chevron_right

      Patients

    • chevron_right

      Appointments

    • chevron_right

      Products

    • chevron_right

      Veterinary care

    • chevron_right

      Invoicing

    • chevron_right

      Payments

    • chevron_right

      Refunds

    • chevron_right

      Financial controls

    • chevron_right

      Xero

    • chevron_right

      Insurance

    • chevron_right

      Document management

    • chevron_right

      File attachments

    • chevron_right

      Printing

    • chevron_right

      Electronic signatures

    • chevron_right

      Inventory

    • chevron_right

      Staff management

    • chevron_right

      ezyVet administration

    • chevron_right

      Reference information

    • expand_more

      Customer support information

      • How to get good customer support for ezyVet

      • The ezyVet support tool

      • ezyVet performance troubleshooting

      • chevron_right

        General tasks to get information for customer support

      • expand_more

        Support tickets and access

        • About Freshdesk

        • About access to Freshdesk

        • About Freshdesk ticket statuses

        • Make a Freshdesk account

        • Get access to your tickets

        • Areas of the Freshdesk NEW TICKET screen

        • Make a Freshdesk ticket

        • Add information to a Freshdesk ticket

        • Open a closed Freshdesk ticket

      • chevron_right

        Remote access

      • chevron_right

        Support sessions

      • Resize an image

      • chevron_right

        ezyVet Academy

      • chevron_right

        Feature requests

      • chevron_right

        FileZilla

      • Changes to clinical summaries in ezyVet version 40.4

      • Problem with the Invoice Revenue By Group report in ezyVet version 42.0

      • Support ticket priorities

      • License information and SMS information shown in IDEXX invoices

    • chevron_right

      Release notes

    • chevron_right

      Glossary

  • chevron_right

    Vello

  • chevron_right

    ezyVet Scan

  • chevron_right

    ezyVet Go

  • chevron_right

    Vet Radar

  • chevron_right

    ezyVet Data Lake

  • chevron_right

    IDEXX SmartFlow

  • chevron_right

    ezyVet Connect

  • chevron_right

    Knowledge Center: New and published

  • chevron_right

    Pilot features

  1. Browse documentation
  2. arrow_right
  3. ezyVet
  4. arrow_right
  5. Customer support information
  6. arrow_right
  7. Support tickets and access

list_altBrowse documentation

chevron_left

thumbnailBrowse documentation

Support tickets and access

chevron_right

About access to Freshdesk

Use your web browser to get access to Freshdesk. The Freshdesk home page is support.ezyvet.com.

Figure 1. The Freshdesk home page

The Freshdesk home page
To sign in to Freshdesk, you must have a Freshdesk account. When you use the support tool in your ezyVet site for the first time, the system automatically makes a Freshdesk account. (The system uses the email address that you enter in the Requester box of the support tool to send you a link to make the account.)
Figure 2. The Requester box of the support tool

The Requester box of the support tool

After you make an account, you can sign in and see your tickets at support.ezyvet.com.

As an alternative, you can make a Freshdesk account directly in Freshdesk. As a result, it is not necessary to use the support tool to make an account.

Related concepts
  • The ezyVet support tool
Parent topic: Support tickets and access
Related concepts
  • About Freshdesk
  • About Freshdesk ticket statuses
  • Areas of the Freshdesk NEW TICKET screen
Related tasks
  • Make a Freshdesk account
  • Get access to your tickets
  • Make a Freshdesk ticket
  • Add information to a Freshdesk ticket
  • Open a closed Freshdesk ticket

ezyVet

Last updated: April 30, 2024

chevron_leftchevron_right

Related Articles:

  • The ezyVet support tool
  • Support tickets and access
  • About Freshdesk
  • About Freshdesk ticket statuses
  • Make a Freshdesk account
  • Get access to your tickets
  • Areas of the Freshdesk NEW TICKET screen
  • Make a Freshdesk ticket
  • Add information to a Freshdesk ticket
  • Open a closed Freshdesk ticket

ezyVet-footer

Need help?
Go to ezyVet customer support

Products

Tour

Features

Pricing

Book a demo

Browse integrations

Build an integration

Become an integration partner

System requirements

ezyVet Go

Solutions

General practice

Emergency

Specialty

Equine

Corporate groups

Universities

Production animals

Mobile

Resources

Customer stories

Blog

Events

Webinars

Tips and tricks

ezyVet TV

Starting a new practice

Customer referral

Support

Company

About us

Contact us

Careers

Community forums

Security

Merch

We’re here for you.

Terms and conditions Privacy policy Cookie statement Cookie list ezyVet sign-in
arrow_upward