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        Support tickets and access

        • About Freshdesk

        • About access to Freshdesk

        • About Freshdesk ticket statuses

        • Make a Freshdesk account

        • Get access to your tickets

        • Areas of the Freshdesk NEW TICKET screen

        • Make a Freshdesk ticket

        • Add information to a Freshdesk ticket

        • Open a closed Freshdesk ticket

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Support tickets and access

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Get access to your tickets

After you make a Freshdesk account, you can sign in to Freshdesk and get access to your tickets.

Make sure that you have a Freshdesk account.
To get access to your tickets, do this procedure.
Note: You can usually get access only to the Freshdesk tickets that you make. That is, you cannot get access to the tickets of a different person of your organization. But if necessary, IDEXX customer support can give access to all tickets of an organization to all persons of the organization. For more information, speak to IDEXX customer support.
  1. Go to support.ezyvet.com.
  2. Select LOGIN.
    The Freshdesk LOGIN button
    Your web browser shows the LOGIN screen:
    Boxes for the email address and password of your Freshdesk account
  3. Enter the email address and password of your Freshdesk account, then select LOGIN.
  4. Select CHECK TICKET STATUS.
    The CHECK TICKET STATUS button of Freshdesk
Freshdesk shows your tickets:
An example of one Freshdesk ticket
Parent topic: Support tickets and access
Related concepts
  • About Freshdesk
  • About access to Freshdesk
  • About Freshdesk ticket statuses
  • Areas of the Freshdesk NEW TICKET screen
Related tasks
  • Make a Freshdesk account
  • Make a Freshdesk ticket
  • Add information to a Freshdesk ticket
  • Open a closed Freshdesk ticket

Procedure
ezyVet

Last updated: October 8, 2024

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Related Articles:

  • Support tickets and access
  • About Freshdesk
  • About access to Freshdesk
  • About Freshdesk ticket statuses
  • Make a Freshdesk account
  • Areas of the Freshdesk NEW TICKET screen
  • Make a Freshdesk ticket
  • Add information to a Freshdesk ticket
  • Open a closed Freshdesk ticket

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