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ezyVet

Customer support information

Support tickets and access

Make a Freshdesk ticket

ezyVet Scan

ezyVet Go

Vet Radar

Vello

ezyVet Data Lake

IDEXX SmartFlow

ezyVet Connect

Knowledge Center: New and published

Pilot features

After you make a Freshdesk ticket, IDEXX customer support can use the information that you entered in the ticket to help you.

Make sure that you know the information that you must give to make a ticket.

Note: If you send an email to support@ezyvet.com, Freshdesk automatically makes a ticket.

Note: If you make a phone call to IDEXX customer support and they cannot give you a solution during the call, they make a Freshdesk ticket.

To make a Freshdesk ticket, do this procedure.

Go to support.ezyvet.com.
Select LOGIN.
Your web browser shows the LOGIN screen:
Enter the email address and password of your Freshdesk account, then select LOGIN.
Select CREATE NEW TICKET.
Freshdesk shows the NEW TICKET screen:
Enter the necessary information.
Select Submit.
Freshdesk shows a confirmation message: