Important: Test code updates for IDEXX in-house diagnostics (July 24, 2025) east Read more

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    ezyVet Go

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      Getting started

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      Troubleshooting

      • About ezyVet Go sync problems

      • ezyVet Go shows a clinical record is disabled or merged error

      • ezyVet Go shows a contact is not the owner of the animal error

      • ezyVet Go shows a consult ID must be for the given animal ID error

      • ezyVet Go shows an invalid appointment type provided error

      • ezyVet Go shows a select an animal for this clinical record error

      • ezyVet Go shows a patient selection error for an appointment type

      • ezyVet Go shows a client selection error for an appointment type

      • ezyVet Go shows an Inactive appointment statuses cannot be used for appointments error

      • ezyVet Go shows an internal error has occurred error messages

      • ezyVet Go shows a You must provide the user ID of a Vet error

      • ezyVet Go shows an animal specified is inactive error

      • ezyVet Go shows an Inactive animal records for cannot be used for appointments error

      • ezyVet Go shows an appointment is charging for travel error

      • ezyVet Go shows a billing quantity must be greater than 0.00 error

      • ezyVet Go shows a no remaining medication to dispense error

      • ezyVet Go shows a provided resource cannot be booked error

      • ezyVet Go shows a resource owner or authorization server denied the request error

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Troubleshooting

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ezyVet Go shows a resource owner or authorization server denied the request error

Do this troubleshooting if ezyVet Go shows The resource owner or authorization server denied the request when you try to sync.

The applicable user account does not have an ezyVet Go license

Configure a license for the user account

A practice manager or a person with the necessary administrator permissions must do these steps.

Do these steps in ezyVet.

  1. Select Admin.
    The Admin tab
  2. In the settings list, select Integration.
    The Integration setting in the settings list
  3. Select Integrations.
    The Integrations setting
    The left sidebar shows the configured integrations of your ezyVet site.
  4. Find and select the configured ezyVet Go integration.
    ezyVet shows the settings of the integration.
  5. In the Allowed Users section, make sure that ezyVet shows a number of available licenses.
    The Allowed Users section
  6. In the Users box, make sure that the applicable user account has a license.
    The Users box
  7. Select Save.
    The Save button
  8. Try to sync ezyVet Go again.
Parent topic: Troubleshooting
Related concepts
  • About ezyVet Go sync problems
Related information
  • ezyVet Go shows a clinical record is disabled or merged error
  • ezyVet Go shows a contact is not the owner of the animal error
  • ezyVet Go shows a consult ID must be for the given animal ID error
  • ezyVet Go shows an invalid appointment type provided error
  • ezyVet Go shows a select an animal for this clinical record error
  • ezyVet Go shows a patient selection error for an appointment type
  • ezyVet Go shows a client selection error for an appointment type
  • ezyVet Go shows an Inactive appointment statuses cannot be used for appointments error
  • ezyVet Go shows an internal error has occurred error messages
  • ezyVet Go shows a You must provide the user ID of a Vet error
  • ezyVet Go shows an animal specified is inactive error
  • ezyVet Go shows an Inactive animal records for cannot be used for appointments error
  • ezyVet Go shows an appointment is charging for travel error
  • ezyVet Go shows a billing quantity must be greater than 0.00 error
  • ezyVet Go shows a no remaining medication to dispense error
  • ezyVet Go shows a provided resource cannot be booked error
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ON THIS PAGE

  • ezyVet Go shows a resource owner or authorization server denied the request error

    • The applicable user account does not have an ezyVet Go license

    • Configure a license for the user account

Troubleshooting
ezyVet Go
Practice manager

Last updated: June 11, 2024

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Related Articles:

  • Troubleshooting
  • About ezyVet Go sync problems
  • ezyVet Go shows a clinical record is disabled or merged error
  • ezyVet Go shows a contact is not the owner of the animal error
  • ezyVet Go shows a consult ID must be for the given animal ID error
  • ezyVet Go shows an invalid appointment type provided error
  • ezyVet Go shows a select an animal for this clinical record error
  • ezyVet Go shows a patient selection error for an appointment type
  • ezyVet Go shows a client selection error for an appointment type
  • ezyVet Go shows an Inactive appointment statuses cannot be used for appointments error
  • ezyVet Go shows an internal error has occurred error messages
  • ezyVet Go shows a You must provide the user ID of a Vet error
  • ezyVet Go shows an animal specified is inactive error
  • ezyVet Go shows an Inactive animal records for cannot be used for appointments error
  • ezyVet Go shows an appointment is charging for travel error
  • ezyVet Go shows a billing quantity must be greater than 0.00 error
  • ezyVet Go shows a no remaining medication to dispense error
  • ezyVet Go shows a provided resource cannot be booked error

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