To sync data correctly, your ezyVet site must have accurate data. If the site data format is not accurate or if the data changed after the most recent sync, a sync problem is a possibly result.

For example, a staff member could disable a patient record in your site. And the disabled patient record could have a relation with an appointment. If the person disabled the record after the most recent sync with ezyVet Go, the result is a sync problem.

If ezyVet Go has a sync problem, it shows an error message. You can use the error message do help do troubleshooting.