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ezyVet Go shows an Inactive animal records for cannot be used for appointments error

The patient record of an appointment was disabled after the most recent sync

Enable the applicable record in ezyVet Go

  1. Find and open the applicable appointment.
  2. Change the patient record to an enabled patient record.
  3. Try to sync ezyVet Go again.

Enable the applicable record in ezyVet

Do these steps in ezyVet.

  1. Select Patients.
    The Patients tab
    ezyVet shows the patient records of your site.
  2. Find and select the applicable patient record.
  3. Select Restore.
    The Restore button