When you use ezyVet to make and send a client message, ezyVet keeps a related communication
record. To easily find, show, and make changes to communication records, use the Communicationdashboard tab.
Figure 1. The Communication dashboard tab
The Communication dashboard tab can show communication records of many different types of messages. For example, it can show communication records of:
Email messages
SMS messages
Client callbacks
Fax messages
To show different message types, use the buttons of the Communication Methods section:
Note: The primary function of the Communication dashboard tab is for client messages. For staff messages, use ezyVet's memos feature.
Communication record filters
The Communication dashboard tab has many filters that you can use to show different information about communication records. For example, use the filters to show:
Communication records of a date range
Communication records that a specified staff member made
Communication records of a department
The client and patient that ezyVet sent messages message to
Communication records that a configured communication task made
Communication records of a selected status (for example, the Failed status)
Figure 2. Communication record filters
Note: If the Communication dashboard tab shows a red color, ezyVet has communication records that have the Pending status.Figure 3. The Communication dashboard tab with a red color
Search results of communication records
The Communication section of the Communication dashboard tab shows the search results of communication record filters. Each entry of the search results shows information that includes:
The date and time that ezyVet made the communication record
Who sent and received the message
The applicable patient record and a link to it
The communication record status
Statuses that are applicable to a message type (for example, an SMS message status)
Figure 4. Communication record entries of search results
If you double-click a communication record entry, ezyVet shows a dialog box that has full information about the related message.
A communication record entry could show a View Communication link:
If you select View Communication, ezyVet shows a dialog box that has the message content:
If you hover over a communication record entry, ezyVet shows a pop-up window with information that includes:
The message content
Who sent the message
The phone number or email address of the message
The communication record status
Statuses that are applicable to a message type (for example, an SMS message status)
The pop-up window helps you to quickly and easily read important information about a message because it is not necessary to open its communication record.Figure 5. An example pop-up window
Note: A practice manager configures ezyVet to show pop-up windows. If ezyVet does not show a pop-up window when you hover over a communication record, speak to your practice manager.
