Monitor billing triggers and make sure that they are completed
Help with troubleshooting of billing trigger problems
Start a billing trigger that did not complete correctly
Figure 1. The Billing Triggers dashboard tab
Note: To get access to the Billing Triggers dashboard tab, your user account must have the Administration > System Settings permission.
The Billing Triggers section of the tab shows the billing trigger records. Each billing trigger record shows information that includes:
The source record
The applicable product
The applicable invoice
The date and time
Figure 2. Billing trigger records
The Billing Triggers dashboard tab shows a Status setting:
When you select Status, you can show billing trigger records of your site that have different statuses. This table gives each status that you can select:
Status
Function
Failed
Select to show all billing triggers that did not complete correctly.
Note: If a billing trigger did not complete correctly, the billing trigger tab shows a red color:
Pending
Select to show all billing triggers that are started but are not completed.
Billed
Select to show all billing triggers that are completed.
If a billing trigger has a Failed status, the billing trigger record shows the applicable error in the Error column:
A billing trigger that has a Failed status or Pending status shows a gear button:
Select the gear button to start the billing trigger again.
Tip: If your site uses a department configuration, the Billing Triggers tab shows a Department box. Use the box to show the billing triggers of a department.
