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      Printing

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        Printing troubleshooting

        • An online portal document does not show a signature box

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Printing troubleshooting

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An online portal document does not show a signature box

Do this troubleshooting if a document does not show a signature box to a client:
A missing signature box

The source document template does not have the necessary configuration

Do a check of the document template

A practice manager or a person with the necessary permissions.

  1. Find and select the applicable document template.
  2. Make sure that you select the Use in-person signature capture setting.

    The Use in-person signature capture setting of a document template
  3. Make sure that the document template content has the necessary template variables for the electronic signature.
Parent topic: Printing troubleshooting
Related information
  • Documents do not print
  • A printer incorrectly prints more than one page
  • An image that you add to ezyVet shows an incorrect orientation
  • ezyVet does not show pop-up windows of PDF documents
  • Printed documents have missing or empty content
  • Printed documents have missing images
  • A template variable does not show content
  • An ezyPrint printer prints blank labels
  • The content of ezyPrint printed labels is very small
Troubleshooting
ezyVet
Practice manager

Last updated: May 1, 2024

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Related Articles:

  • Printing troubleshooting
  • Documents do not print
  • A printer incorrectly prints more than one page
  • An image that you add to ezyVet shows an incorrect orientation
  • ezyVet does not show pop-up windows of PDF documents
  • Printed documents have missing or empty content
  • Printed documents have missing images
  • A template variable does not show content
  • An ezyPrint printer prints blank labels
  • The content of ezyPrint printed labels is very small

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