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        Printing troubleshooting

        • Documents do not print

        • A printer incorrectly prints more than one page

        • An image that you add to ezyVet shows an incorrect orientation

        • ezyVet does not show pop-up windows of PDF documents

        • Printed documents have missing or empty content

        • Printed documents have missing images

        • An online portal document does not show a signature box

        • A template variable does not show content

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        • The content of ezyPrint printed labels is very small

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  7. Printing troubleshooting

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Printing troubleshooting

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Documents do not print

If documents that you send to a printer with ezyPrint do not print, do this troubleshooting.
Note: Documents that do not print could show a status of created in ezyVet. If you are a practice manager, refer to Get access to technical information of printed documents for information about the document statuses.

The computer that the printer is connected to has a general problemCopy

Restart the computer that is connected to the printerCopy

The computer that the printer is connected to is not onCopy

This image gives the function of ezyPrint:
The function of ezyPrint

If Device A is not on, Device B and Device C cannot print.

Make sure that the computer the printer is connected to is onCopy

Note: It is possible that the applicable computer has a sleep mode. If the computer is in sleep mode, other devices cannot print. If necessary, disable sleep mode or change the sleep mode period.

A person changed the printer nameCopy

A person could change the printer name to make it easier for staff to know which printer to use. For example, the name Main-Reception-Printer is better than HPM283FDW. If a person changes the name of a printer after a practice manager configures ezyPrint, it can cause documents to not print.

Restart the computer that is connected to the printerCopy

ezyPrint is not installed in the correct driveCopy

For correct operation on a Microsoft Windows device, you must install ezyPrint in the Windows system drive. The system drive is usually drive C.
The ezyPrint folder in drive C

Make sure that ezyPrint is installed in the correct driveCopy

A practice manager or a person with the necessary permissions.

Open drive C and do a check. If you cannot see the ezyPrint folder, install ezyPrint again and make sure that you select drive C for the installation.

The printer has incorrect paper installedCopy

For example, the printer could have an incorrect paper type or paper size installed.

Make sure that the printer has correct paper installed Copy

If necessary, refer to your printer documentation.

The printer has a general problemCopy

For example, the printer:
  • Could have no ink or toner
  • Could have a part that is at the end of its life
  • Could have a paper jam
  • Could have an electrical problem or a mechanical problem

Do a check of the printer and its partsCopy

Note: ezyVet customer support cannot help you with general printer problems. If necessary, refer to the printer documentation or speak to your IT staff.

Antivirus software prevents correct communication with the printerCopy

Configure your organization's antivirus software with an exception for your ezyVet siteCopy

A practice manager or a person with the necessary permissions.

Note: ezyVet customer support cannot help you with antivirus software configuration. If necessary, refer to the antivirus documentation or speak to your IT staff.

A firewall prevents correct communication with the printerCopy

Make sure your organization's firewall has the necessary configurationCopy

A practice manager or a person with the necessary permissions.

The firewall must have exceptions for correct communication with your printer.
Note: ezyVet customer support cannot help you with firewall configuration. If necessary, refer to the firewall system documentation or speak to your IT staff.
Note: ezyVet customer support cannot change your user account password. You must speak to your practice manager.
Parent topic: Printing troubleshooting
Related information
  • A printer incorrectly prints more than one page
  • An image that you add to ezyVet shows an incorrect orientation
  • ezyVet does not show pop-up windows of PDF documents
  • Printed documents have missing or empty content
  • Printed documents have missing images
  • An online portal document does not show a signature box
  • A template variable does not show content
  • An ezyPrint printer prints blank labels
  • The content of ezyPrint printed labels is very small

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ON THIS PAGE

  • Documents do not print

    • The computer that the printer is connected to has a general problem

    • Restart the computer that is connected to the printer

    • The computer that the printer is connected to is not on

    • Make sure that the computer the printer is connected to is on

    • A person changed the printer name

    • Restart the computer that is connected to the printer

    • ezyPrint is not installed in the correct drive

    • Make sure that ezyPrint is installed in the correct drive

    • The printer has incorrect paper installed

    • Make sure that the printer has correct paper installed

    • The printer has a general problem

    • Do a check of the printer and its parts

    • Antivirus software prevents correct communication with the printer

    • Configure your organization's antivirus software with an exception for your ezyVet site

    • A firewall prevents correct communication with the printer

    • Make sure your organization's firewall has the necessary configuration

Troubleshooting
ezyVet

Last updated: August 15, 2024

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Related Articles:

  • Printing troubleshooting
  • A printer incorrectly prints more than one page
  • An image that you add to ezyVet shows an incorrect orientation
  • ezyVet does not show pop-up windows of PDF documents
  • Printed documents have missing or empty content
  • Printed documents have missing images
  • An online portal document does not show a signature box
  • A template variable does not show content
  • An ezyPrint printer prints blank labels
  • The content of ezyPrint printed labels is very small

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