Documents do not print
The computer that the printer is connected to has a general problem
Restart the computer that is connected to the printer
The computer that the printer is connected to is not on
If Device A is not on, Device B and Device C cannot print.
Make sure that the computer the printer is connected to is on
A person changed the printer name
A person could change the printer name to make it easier for staff to know which printer to use. For example, the name Main-Reception-Printer is better than HPM283FDW. If a person changes the name of a printer after a practice manager configures ezyPrint, it can cause documents to not print.
Restart the computer that is connected to the printer
ezyPrint is not installed in the correct drive
Make sure that ezyPrint is installed in the correct drive
A practice manager or a person with the necessary permissions.
Open drive C and do a check. If you cannot see the ezyPrint folder, install ezyPrint again and make sure that you select drive C for the installation.
The printer has incorrect paper installed
For example, the printer could have an incorrect paper type or paper size installed.
Make sure that the printer has correct paper installed
If necessary, refer to your printer documentation.
The printer has a general problem
- Could have no ink or toner
- Could have a part that is at the end of its life
- Could have a paper jam
- Could have an electrical problem or a mechanical problem
Do a check of the printer and its parts
Antivirus software prevents correct communication with the printer
Configure your organization's antivirus software with an exception for your ezyVet site
A practice manager or a person with the necessary permissions.
A firewall prevents correct communication with the printer
Make sure your organization's firewall has the necessary configuration
A practice manager or a person with the necessary permissions.