Make sure that your computer has the most recent printer drivers installed. If necessary, download the drivers from the printer company's website or speak to your IT staff.
Your computer has a general problem
Restart your devices and do software checks
Restart your computer and restart the printer.
Make sure that your computer has the most recent software updates.
The printer does not have approved labels installed
Some printers must have approved labels installed to operate correctly. For example, DYMO LabelWriter 450 printers can have printing problems if you do not use approved labels with the DYMO brand.
Use only approved labels with the printer
If necessary, refer to your printer documentation for more information.
The Enable advanced printing features setting of the Microsoft Windows printer configuration is selected
Clear the Enable advanced printing features setting
To clear the setting, do these steps.
Note: The images that follow use Windows 10 and a DYMO LabelWriter 450 as an example. If you use a different version of Windows or a different printer, refer to your product documentation if necessary.
Get access to the Windows printer properties of the applicable printer.
Select Advanced.
Clear the Enable advanced printing features checkbox.
The paper orientation setting of the printer is set to portrait
Change the paper orientation setting to landscape
To change the orientation, do these steps.
Note: The images that follow use Windows 10 and a DYMO LabelWriter 450 as an example. If you use a different version of Windows or a different printer, refer to your product documentation if necessary.
Get access to the Windows printer properties of the applicable printer.
Select Advanced.
Select Printing Defaults.
Select Layout.
Set Orientation to Landscape.
The printer uses a paper size setting that is different to the paper size settings of the applicable label template in ezyVet
Note: The images that follow use Windows 10 and a DYMO LabelWriter 450 as an example. If you use a different version of Windows or a different printer, refer to your product documentation if necessary.
Do a check of the paper size setting of the printer
To do a check, do these steps.
Get access to the Windows printer properties of the applicable printer.
Select Advanced.
Select Printing Defaults.
Select Advanced.
Do a check of the Paper Size setting and make sure that it uses the same paper size as the applicable label template in ezyVet.
The printer settings use an incorrect data type setting
Do a check of the data type setting
To do a check, do these steps.
Note: The images that follow use Windows 10 and a DYMO LabelWriter 450 as an example. If you use a different version of Windows or a different printer, refer to your product documentation if necessary.
Get access to the Windows printer properties of the applicable printer.
Select Advanced.
Select Print Processor.
Make sure that Default data type is set to RAW.
The ezyPrint integration has an incorrect Rotate setting
Select a different Rotate setting, then do a check of the printed labels
Select a different Rotate setting, then do a check of the printed labels:Figure 1. The Rotate setting
Tip: Try a Rotate setting of 90° initially.
You use a Zebra label printer but the Windows printer configuration does not have the necessary setting
Make the necessary setting
Note: This information is applicable to Zebra label printers only.
Open the Windows printer settings of the Zebra printer.
Find and select the Always use drivers settings setting.
