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        Printing troubleshooting

        • Documents do not print

        • A printer incorrectly prints more than one page

        • An image that you add to ezyVet shows an incorrect orientation

        • ezyVet does not show pop-up windows of PDF documents

        • A printer prints prescription labels with an incorrect orientation

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        • Printed documents have missing images

        • An online portal document does not show a signature box

        • A template variable does not show content

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        • The content of ezyPrint printed labels is very small

        • A Zebra ZD411 printer prints blank labels

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Printing troubleshooting

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A printer prints prescription labels with an incorrect orientation

If your organization uses labels that have text or a background image, and a printer prints the labels with the incorrect orientation, do this troubleshooting.
Figure 1. Printed label with an incorrect orientation

Printed label with an incorrect orientation

The paper orientation setting of the printer is incorrectCopy

Change the paper orientation settingCopy

Note: These steps use a change from portrait orientation to landscape orientation as an example.
  1. Go to Printers & Scanners.
  2. Select the applicable printer.
  3. Select Printer Properties.
    The Printer properties command
  4. Select Preferences.
    The Preferences button
    Your device shows the Printing Preferences pop-up window.
  5. In the Orientation box, select Landscape.
    The Orientation box
  6. Select Advanced.
    The Advanced... button
    Your device shows the Advanced Options pop-up window.
  7. Set Paper Size to the applicable label size.
    The Paper Size box
  8. Select OK.
    The OK button
  9. Select Apply.
    The Apply button
  10. Select Advanced.
    The Advanced tab
    Your device shows more settings.
  11. Select Printing Defaults.
    The Printing Defaults button
    Your device shows the Printing Defaults pop-up window.
  12. In the Orientation box, select Landscape.
    The Orientation box
  13. Select Advanced.
    The Advanced... button
    Your device shows the Advanced Options pop-up window.
  14. Set Paper Size to the applicable label size.
    The Paper Size box
  15. Select OK.
    The OK button
  16. Select Apply.
    The Apply button
Parent topic: Printing troubleshooting
Related information
  • Documents do not print
  • A printer incorrectly prints more than one page
  • An image that you add to ezyVet shows an incorrect orientation
  • ezyVet does not show pop-up windows of PDF documents
  • Printed documents have missing or empty content
  • Printed documents have missing images
  • An online portal document does not show a signature box
  • A template variable does not show content
  • An ezyPrint printer prints blank labels
  • The content of ezyPrint printed labels is very small
  • A Zebra ZD411 printer prints blank labels

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ON THIS PAGE

  • A printer prints prescription labels with an incorrect orientation

    • The paper orientation setting of the printer is incorrect

    • Change the paper orientation setting

Troubleshooting
ezyVet

Last updated: June 22, 2025

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Related Articles:

  • Printing troubleshooting
  • Documents do not print
  • A printer incorrectly prints more than one page
  • An image that you add to ezyVet shows an incorrect orientation
  • ezyVet does not show pop-up windows of PDF documents
  • Printed documents have missing or empty content
  • Printed documents have missing images
  • An online portal document does not show a signature box
  • A template variable does not show content
  • An ezyPrint printer prints blank labels
  • The content of ezyPrint printed labels is very small
  • A Zebra ZD411 printer prints blank labels

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