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      ezyVet administration

      • Communications and messaging

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  11. Find and show SMS information

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Find and show SMS information

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Find clients who are unsubscribed from SMS messages

SMS messages that you send from ezyVet could include a mandatory unsubscribe message. After a client enters STOP in a reply for an unsubscribe message, they are unsubscribed. To find unsubscribed clients, you can use the Records dashboard tab.

To find the clients, do this procedure.
  1. Select Dashboard.
    The Dashboard tab
  2. Select Records.
    The Records tab
    ezyVet shows the Records screen.
  3. Set Record Type to Communication.
    The Communication record type
  4. In the All section, select the green plus button to add a filter.
    The All section
  5. Set the filter to Method.
    The Method filter
  6. Set the Method filter to SMS.
    The box to select a method
  7. In the All section, select the green plus button to add one more filter.
    The All section
  8. Set the filter to Contains Text.
    The Contains Text filter
  9. In the box of the Contains Text filter, enter STOP
    The box of the Contains Text filter
  10. In the All section, select the green plus button to add one more filter.
    The All section
  11. Set the filter to Direction.
  12. Set the Direction filter to Incoming.
  13. Select Show Records.
    The Show Records button
    ezyVet shows the applicable communication records.
  14. Double-click an applicable communication record.
ezyVet shows a dialog box that has the name of the applicable client and their phone number.
Parent topic: Find and show SMS information
Related tasks
  • Find SMS messages that have a Failed status
  • Show the total number of SMS messages sent from ezyVet
Concepts
  • About the mandatory unsubscribe message of SMS messages
Procedure
ezyVet
Practice manager

Last updated: August 9, 2024

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Related Articles:

  • About the mandatory unsubscribe message of SMS messages
  • Find and show SMS information
  • Find SMS messages that have a Failed status
  • Show the total number of SMS messages sent from ezyVet

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