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      ezyVet administration

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        Communications and messaging

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          Troubleshooting: Communications and messaging

          • Email or fax communication records show SMTP Error: data not accepted

          • Email or fax communication records show SMTP Error: Could not authenticate

          • Clients receive a bounce message after they send a reply to an email

          • SMS messages do not send and ezyVet shows Failed or SMS Error statuses

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Communications and messaging

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Troubleshooting: Communications and messaging

If you have problems when you send electronic messages from ezyVet (for example, email and SMS messages), use this troubleshooting information.

  • Email or fax communication records show SMTP Error: data not accepted
  • Email or fax communication records show SMTP Error: Could not authenticate
  • Clients receive a bounce message after they send a reply to an email
  • SMS messages do not send and ezyVet shows Failed or SMS Error statuses
Parent topic: Communications and messaging
Related information
  • SMS messages
  • Communication record configuration
  • Fax configuration
  • Email configuration
Troubleshooting
ezyVet
Practice manager

Last updated: December 28, 2024

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Related Articles:

  • Communications and messaging
  • SMS messages
  • Communication record configuration
  • Fax configuration
  • Email configuration
  • Email or fax communication records show SMTP Error: data not accepted
  • Email or fax communication records show SMTP Error: Could not authenticate
  • Clients receive a bounce message after they send a reply to an email
  • SMS messages do not send and ezyVet shows Failed or SMS Error statuses

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