New feature: Vello Postcards east Read more

home

Browse documentation

Browse documentationLearn new skillsDiscover resourcesSee all integrations
search
search
Browse documentationLearn new skillsDiscover resourcesSee all integrations

ezyVet Knowledge Center

Get access to documentation, training, and other high-quality resources.

search
thumbnail

Browse documentation

Browse documentation Contents

close
  • expand_more

    ezyVet

    • expand_more

      ezyVet administration

      • Communications and messaging

  • Vello

  • ezyVet Scan

  • ezyVet Go

  • Vet Radar

  • ezyVet Data Lake

  • IDEXX SmartFlow

  • ezyVet Connect

  • Knowledge Center: New and published

  • Pilot features

  1. Browse documentation
  2. arrow_right
  3. ezyVet
  4. arrow_right
  5. ezyVet administration
  6. arrow_right
  7. Communications and messaging
  8. arrow_right
  9. SMS messages
  10. arrow_right
  11. Find and show SMS information

list_altBrowse documentation

chevron_left

thumbnailBrowse documentation

Find and show SMS information

chevron_right

Find SMS messages that have a Failed status

Each SMS message that you use ezyVet to make and send has a related communication record. To find the communication records of SMS messages that have a Failed status, you can use the Communication dashboard tab. After you find the communication records, you can use the change log to know more about why the SMS messages has the Failed status.

To find the applicable communication records and get access to the change log of each one, do this procedure.
  1. Select Dashboard.
    The Dashboard tab
  2. Select Communication.
    The Communication tab
    ezyVet shows message settings.
  3. In the From box and To box, enter the applicable date range.
    The From box and To box
  4. Set Status to Failed.
    The Status setting
    ezyVet shows the communication records of messages that have a Failed status.
  5. In the Communication Methods section, select the SMS button.
    The SMS button
    ezyVet shows only the communication records of SMS messages.
  6. Double-click an applicable communication record.
    ezyVet shows a dialog box that has information about the SMS message.
  7. Select the change log button.
    The change log button
    ezyVet shows the View Change Log pop-up window.
The change log shows information about why the SMS message has the Failed status:
An applicable entry in the change log
Parent topic: Find and show SMS information
Related tasks
  • Find clients who are unsubscribed from SMS messages
  • Show the total number of SMS messages sent from ezyVet
Procedure
ezyVet
Practice manager

Last updated: August 9, 2024

chevron_leftchevron_right

Related Articles:

  • Find and show SMS information
  • Find clients who are unsubscribed from SMS messages
  • Show the total number of SMS messages sent from ezyVet

ezyVet-footer

Need help?
Go to ezyVet customer support

Products

Tour

Features

Pricing

Book a demo

Browse integrations

Build an integration

Become an integration partner

System requirements

ezyVet Go

Solutions

General practice

Emergency

Specialty

Equine

Corporate groups

Universities

Production animals

Mobile

Resources

Customer stories

Blog

Events

Webinars

Tips and tricks

ezyVet TV

Starting a new practice

Customer referral

Support

Company

About us

Contact us

Careers

Community forums

Security

Merch

We’re here for you.

Terms and conditions Privacy policy Cookie statement Cookie list ezyVet sign-in