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    ezyVet

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      Getting started

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      Clients

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      Patients

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      Appointments

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        Getting started

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        Planning guides

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        Send appointment messages, forms, and reminders

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        Virtual appointments

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        Find and show appointment information

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        Appointments and travel invoicing

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        Boarding

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        Kiosk: Easy client check-ins

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        E-booking

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        Appointment status configuration

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        Appointment type configuration

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        Calendar configuration

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        General configuration of appointments

      • Integrations for appointments and telemedicine

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        Appointments troubleshooting

        • Calendar appointments show incorrect colors

        • ezyVet shows an already approved on billed invoice error when you cancel an appointment

        • ezyVet date boxes show NaN-NaN-NaN

        • ezyVet shows a resource access error when you change an appointment status

        • Calendar appointments have missing icons

        • A planning guide does not correctly fill the applicable calendar space

        • ezyVet shows a contact ownership error when you try to discharge a patient

        • ezyVet shows a cannot be before/equal the start error when you save an appointment

        • When you hover over calendar appointments, ezyVet does not show pop-up windows

        • ezyVet shows An appointment needs a start date! when you try to save an appointment

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      Glossary

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    Vello

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    ezyVet Scan

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    Knowledge Center: New and published

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    Pilot features

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  7. Appointments troubleshooting

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Appointments troubleshooting

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ezyVet shows An appointment needs a start date! when you try to save an appointment

Figure 1. An appointment needs a start date! error

An appointment needs a start date! error

ezyVet has an incorrect key shortcut for 24-hour time formatCopy

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A practice manager or a person with the necessary administrator permissions must do these steps.

ezyVet has key shortcuts that a practice manager can use to configure the date and time format of a site. If the practice manager uses the key shortcuts to configure 24-hour time and also enters the a key shortcut, ezyVet will show the error.
  1. Select Admin.
    The Admin tab
  2. In the settings list, select Settings.
    The Settings setting in the settings list
  3. Select System.
    The System setting
    ezyVet shows a System Settings screen.
  4. In the Time Format box, remove the a character.
    The Time Format box
  5. Select Save.
    The Save button
    ezyVet shows a confirmation message:

  6. Try to save the appointment again.
Parent topic: Appointments troubleshooting
Related information
  • Calendar appointments show incorrect colors
  • ezyVet shows an already approved on billed invoice error when you cancel an appointment
  • ezyVet date boxes show NaN-NaN-NaN
  • ezyVet shows a resource access error when you change an appointment status
  • Calendar appointments have missing icons
  • A planning guide does not correctly fill the applicable calendar space
  • ezyVet shows a contact ownership error when you try to discharge a patient
  • ezyVet shows a cannot be before/equal the start error when you save an appointment
  • When you hover over calendar appointments, ezyVet does not show pop-up windows
Concepts
  • Key shortcuts for ezyVet's date and time format

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ON THIS PAGE

  • ezyVet shows An appointment needs a start date! when you try to save an appointment

    • ezyVet has an incorrect key shortcut for 24-hour time format

Troubleshooting
ezyVet
Practice manager

Last updated: May 1, 2024

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Related Articles:

  • Key shortcuts for ezyVet's date and time format
  • Appointments troubleshooting
  • Calendar appointments show incorrect colors
  • ezyVet shows an already approved on billed invoice error when you cancel an appointment
  • ezyVet date boxes show NaN-NaN-NaN
  • ezyVet shows a resource access error when you change an appointment status
  • Calendar appointments have missing icons
  • A planning guide does not correctly fill the applicable calendar space
  • ezyVet shows a contact ownership error when you try to discharge a patient
  • ezyVet shows a cannot be before/equal the start error when you save an appointment
  • When you hover over calendar appointments, ezyVet does not show pop-up windows

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