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    ezyVet

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        Getting started

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        General configuration of appointments

      • Integrations for appointments and telemedicine

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        Appointments troubleshooting

        • Calendar appointments show incorrect colors

        • ezyVet shows an already approved on billed invoice error when you cancel an appointment

        • ezyVet date boxes show NaN-NaN-NaN

        • ezyVet shows a resource access error when you change an appointment status

        • Calendar appointments have missing icons

        • A planning guide does not correctly fill the applicable calendar space

        • ezyVet shows a contact ownership error when you try to discharge a patient

        • ezyVet shows a cannot be before/equal the start error when you save an appointment

        • When you hover over calendar appointments, ezyVet does not show pop-up windows

        • ezyVet shows An appointment needs a start date! when you try to save an appointment

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  7. Appointments troubleshooting

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Appointments troubleshooting

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ezyVet shows a contact ownership error when you try to discharge a patient

If ezyVet shows The specified contact is not the owner of the animal when you try to discharge a patient, do this procedure:
An error message

The patient’s owner changed during the period that the patient was in hospitalCopy

Temporarily change the owner of the patientCopy

  1. Find and select the applicable patient record.
  2. Select Details.
    The Details tab
  3. In the Owner box, select the contact record of the initial owner of the patient.
    The Owner box
  4. Change the appointment status to In Discharge, Complete, or an equivalent status.
  5. Do steps 1 thru 3, but set the owner contact record to the correct contact record.
Parent topic: Appointments troubleshooting
Related information
  • Calendar appointments show incorrect colors
  • ezyVet shows an already approved on billed invoice error when you cancel an appointment
  • ezyVet date boxes show NaN-NaN-NaN
  • ezyVet shows a resource access error when you change an appointment status
  • Calendar appointments have missing icons
  • A planning guide does not correctly fill the applicable calendar space
  • ezyVet shows a cannot be before/equal the start error when you save an appointment
  • When you hover over calendar appointments, ezyVet does not show pop-up windows
  • ezyVet shows An appointment needs a start date! when you try to save an appointment

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ON THIS PAGE

  • ezyVet shows a contact ownership error when you try to discharge a patient

    • The patient’s owner changed during the period that the patient was in hospital

    • Temporarily change the owner of the patient

Troubleshooting
ezyVet

Last updated: June 5, 2024

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Related Articles:

  • Appointments troubleshooting
  • Calendar appointments show incorrect colors
  • ezyVet shows an already approved on billed invoice error when you cancel an appointment
  • ezyVet date boxes show NaN-NaN-NaN
  • ezyVet shows a resource access error when you change an appointment status
  • Calendar appointments have missing icons
  • A planning guide does not correctly fill the applicable calendar space
  • ezyVet shows a cannot be before/equal the start error when you save an appointment
  • When you hover over calendar appointments, ezyVet does not show pop-up windows
  • ezyVet shows An appointment needs a start date! when you try to save an appointment

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