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        Xero troubleshooting

        • The Xero Management dashboard tab shows a Tax amount cannot be greater than the line amount error message

        • The Xero Management dashboard tab shows a Xero is disconnected - Please reconnect from Integration settings error message

        • The Xero Management dashboard tab shows a Payment could not be exported, invoice is not in Xero error message

        • The Xero Management dashboard tab shows a document date cannot be before the period lock date error message

        • The Xero Management dashboard tab shows an Account code or ID must be specified error message

        • The Xero Management dashboard tab shows a TaxType code does not exist or cannot be used for this type of transaction error message

        • The Xero Management dashboard tab shows a specified contact details matched an archived contact error message

        • The Xero Management dashboard tab shows a contact of this name already exists error message

        • The Xero Management dashboard tab shows a contact name is already assigned to another contact error message

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Xero troubleshooting

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The Xero Management dashboard tab shows a TaxType code does not exist or cannot be used for this type of transaction error message

The applicable tax record in ezyVet's system settings has an incorrect tax type codeCopy

The error message that the Xero Management dashboard tab shows includes the incorrect tax type code in its output. For example, this error message shows an incorrect tax type of OUTPUT2:
An applicable error message

Configure the correct tax type codeCopy

A practice manager or a person with the necessary administrator permissions must do these steps.

  1. Refer to Xero API documentation and make sure that you have the correct tax type code.
  2. Select Admin.
    The Admin tab
  3. In the settings list, select Financial.
    The Financial setting in the settings list
  4. Select TAX Rates.
    The TAX Rates setting
    ezyVet shows a New Gst Rate screen.
  5. Find and select the applicable tax rate record.
    ezyVet shows the settings of the tax rate record.
  6. Select Integration Settings.
    The Integration Settings tab
  7. In the Xero Output Code box, enter the correct tax type code.
    The Xero Output Code box
  8. Select Save.
    The Save button
    ezyVet shows a confirmation message:

Parent topic: Xero troubleshooting
Related information
  • The Xero Management dashboard tab shows a Tax amount cannot be greater than the line amount error message
  • The Xero Management dashboard tab shows a Xero is disconnected - Please reconnect from Integration settings error message
  • The Xero Management dashboard tab shows a Payment could not be exported, invoice is not in Xero error message
  • The Xero Management dashboard tab shows a document date cannot be before the period lock date error message
  • The Xero Management dashboard tab shows an Account code or ID must be specified error message
  • The Xero Management dashboard tab shows a specified contact details matched an archived contact error message
  • The Xero Management dashboard tab shows a contact of this name already exists error message
  • The Xero Management dashboard tab shows a contact name is already assigned to another contact error message

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ON THIS PAGE

  • The Xero Management dashboard tab shows a TaxType code does not exist or cannot be used for this type of transaction error message

    • The applicable tax record in ezyVet's system settings has an incorrect tax type code

    • Configure the correct tax type code

Troubleshooting
ezyVet
Practice manager

Last updated: June 11, 2024

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Related Articles:

  • Xero troubleshooting
  • The Xero Management dashboard tab shows a Tax amount cannot be greater than the line amount error message
  • The Xero Management dashboard tab shows a Xero is disconnected - Please reconnect from Integration settings error message
  • The Xero Management dashboard tab shows a Payment could not be exported, invoice is not in Xero error message
  • The Xero Management dashboard tab shows a document date cannot be before the period lock date error message
  • The Xero Management dashboard tab shows an Account code or ID must be specified error message
  • The Xero Management dashboard tab shows a specified contact details matched an archived contact error message
  • The Xero Management dashboard tab shows a contact of this name already exists error message
  • The Xero Management dashboard tab shows a contact name is already assigned to another contact error message

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