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The Xero Management dashboard tab shows a Payment could not be exported, invoice is not in Xero error message

Xero does not have the invoice record that is related to the applicable payment record

If Xero does not have the invoice record, ezyVet cannot sync the related payment record to Xero. For example, if an invoice line item has an incorrect account code, ezyVet cannot sync the invoice to Xero. Then, if the applicable client makes payment for the invoice in ezyVet, ezyVet cannot sync the payment record for the invoice to Xero.

Sync the invoice record to Xero

  1. Select Dashboard.
    The Dashboard tab
  2. Select Xero Management.
    The Xero Management tab
    ezyVet shows the Xero Management screen.
  3. Find the applicable invoice record.
  4. Select the sync button.
    The sync button
    ezyVet shows a confirmation message.