New feature: Vello Postcards east Read more

home

Browse documentation

Browse documentationLearn new skillsDiscover resourcesSee all integrations
search
search
Browse documentationLearn new skillsDiscover resourcesSee all integrations

ezyVet Knowledge Center

Get access to documentation, training, and other high-quality resources.

search
thumbnail

Browse documentation

Browse documentation Contents

close
  • expand_more

    ezyVet

    • chevron_right

      Getting started

    • chevron_right

      Clients

    • chevron_right

      Patients

    • chevron_right

      Appointments

    • chevron_right

      Products

    • chevron_right

      Veterinary care

    • expand_more

      Invoicing

      • chevron_right

        Getting started

      • chevron_right

        Service fees

      • chevron_right

        Price adjustment reasons

      • chevron_right

        The not-ready-for-billing condition of invoices

      • chevron_right

        Price adjustment rules

      • chevron_right

        Medication invoicing

      • chevron_right

        Diagnostics invoicing

      • chevron_right

        Wellness plan invoicing

      • chevron_right

        Print invoices

      • chevron_right

        Find and show invoice information

      • chevron_right

        Send clients messages about invoices

      • chevron_right

        Recurring invoices

      • chevron_right

        Interest charges

      • chevron_right

        Tax

      • chevron_right

        Sales templates

      • chevron_right

        Estimates

      • chevron_right

        Statements

      • chevron_right

        Invoicing configuration

      • expand_more

        Troubleshooting for invoicing

        • A barcode scanner records incorrect numbers

        • When you scan a barcode, your browser incorrectly opens a new browser window

        • A barcode scanner incorrectly makes an invoice line item

        • ezyVet shows You need to select a Batch/Serial when you try to approve an invoice

        • ezyVet shows a select the supplier for this diagnostic request error

        • You cannot select product checkboxes when you print labels from the invoice screen

        • ezyVet shows a lockdown date error message when you try to unapprove an invoice

    • chevron_right

      Payments

    • chevron_right

      Refunds

    • chevron_right

      Financial controls

    • chevron_right

      Xero

    • chevron_right

      Insurance

    • chevron_right

      Document management

    • chevron_right

      File attachments

    • chevron_right

      Printing

    • chevron_right

      Electronic signatures

    • chevron_right

      Inventory

    • chevron_right

      Staff management

    • chevron_right

      ezyVet administration

    • chevron_right

      Reference information

    • chevron_right

      Customer support information

    • chevron_right

      Release notes

    • chevron_right

      Glossary

  • chevron_right

    Vello

  • chevron_right

    ezyVet Scan

  • chevron_right

    ezyVet Go

  • chevron_right

    Vet Radar

  • chevron_right

    ezyVet Data Lake

  • chevron_right

    IDEXX SmartFlow

  • chevron_right

    ezyVet Connect

  • chevron_right

    Knowledge Center: New and published

  • chevron_right

    Pilot features

  1. Browse documentation
  2. arrow_right
  3. ezyVet
  4. arrow_right
  5. Invoicing
  6. arrow_right
  7. Troubleshooting for invoicing

list_altBrowse documentation

list_altShow Page Sections

chevron_left

thumbnailBrowse documentation

Troubleshooting for invoicing

chevron_right

ezyVet shows a lockdown date error message when you try to unapprove an invoice

Do this troubleshooting if ezyVet shows Invoice could not be unapproved. You cannot alter financial records prior to the lockdown date when you try to unapprove an invoice:
An error message
Note: The error message shows a date and time (for example, 2022-06-30 16:00:00).

The site has financial lockdown enabledCopy

Financial lockdown is an ezyVet feature that a practice manager uses to prevent changes to financial records (for example, invoices).

Temporarily change the financial lockdown settingsCopy

Speak to your practice manager and tell them to change the financial lockdown settings. For example, they can temporarily set Fixed Date of the financial lockdown settings to a date that is before the date of the applicable invoice. Then you can unapprove the invoice.

Make a credit note for the applicable invoiceCopy

First, speak to your practice manager about the financial lockdown settings. If they cannot change the financial lockdown settings, you can make a credit note for the applicable invoice. For example, if the invoice has a total value of $100, make a credit note for −$100 and approve the credit note.

Parent topic: Troubleshooting for invoicing
Related information
  • A barcode scanner records incorrect numbers
  • When you scan a barcode, your browser incorrectly opens a new browser window
  • A barcode scanner incorrectly makes an invoice line item
  • ezyVet shows You need to select a Batch/Serial when you try to approve an invoice
  • ezyVet shows a select the supplier for this diagnostic request error
  • You cannot select product checkboxes when you print labels from the invoice screen

close

ON THIS PAGE

  • ezyVet shows a lockdown date error message when you try to unapprove an invoice

    • The site has financial lockdown enabled

    • Temporarily change the financial lockdown settings

    • Make a credit note for the applicable invoice

Troubleshooting
ezyVet

Last updated: June 11, 2024

chevron_leftchevron_right

Related Articles:

  • Troubleshooting for invoicing
  • A barcode scanner records incorrect numbers
  • When you scan a barcode, your browser incorrectly opens a new browser window
  • A barcode scanner incorrectly makes an invoice line item
  • ezyVet shows You need to select a Batch/Serial when you try to approve an invoice
  • ezyVet shows a select the supplier for this diagnostic request error
  • You cannot select product checkboxes when you print labels from the invoice screen

ezyVet-footer

Need help?
Go to ezyVet customer support

Products

Tour

Features

Pricing

Book a demo

Browse integrations

Build an integration

Become an integration partner

System requirements

ezyVet Go

Solutions

General practice

Emergency

Specialty

Equine

Corporate groups

Universities

Production animals

Mobile

Resources

Customer stories

Blog

Events

Webinars

Tips and tricks

ezyVet TV

Starting a new practice

Customer referral

Support

Company

About us

Contact us

Careers

Community forums

Security

Merch

We’re here for you.

Terms and conditions Privacy policy Cookie statement Cookie list ezyVet sign-in
arrow_upward