A barcode scanner records incorrect numbers
Condition
Do these checks if the barcode scanner records incorrect numbers in ezyVet.
Antivirus software prevents the correct operation of the barcode scanner
Use a different web browser to do a test scan. For example, if you usually use Google Chrome, use Mozilla Firefox. If the recorded numbers are correct, the problem is possibly related to antivirus software and one web browser on your computer only.
Use a different app on the same computer to do a test scan. For example, use the dedicated note-taking app on the computer to do a test scan. If the recorded numbers are correct, the problem is possibly related to antivirus software and the web browser on your computer only.
Connect the barcode scanner to a different computer and do a test scan. If the recorded numbers are correct, the problem is possibly related to antivirus software on one computer only.
Incorrect calibration of the barcode scanner
Reset the barcode scanner to its default settings.
Recalibrate the barcode scanner.