If necessary, IDEXX customer support can use remote access to connect securely to your device. IDEXX customer support uses remote access to see and use ezyVet with your device without physical access to the device. IDEXX customer support uses ISL Online for remote access. If remote access is necessary, you must install ISL Light Client.

1. Go to idexx.com/help.
   Note: As an alternative, select the support button at the lower-right of the ezyVet window, then select Remote Access:
   
   
   Your browser shows the Join a Session screen.
2. In the Enter Session Code box, enter the eight-digit code.
   
3. Select Join.
   
   Your browser automatically downloads the ISL Light Client installer.
4. Open the installer.
   Note: The file name of the installer is ISL light Client.exe
   Your device installs the ISL Light Client app.
5. Select Join.
   
   Your device shows the User Account Control dialog box.
6. Select Yes.