Important: Test code updates for IDEXX in-house diagnostics (July 24, 2025) east Read more

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      Vet Radar troubleshooting

      • Do a refresh of Vet Radar

      • Vet Radar shows a product concentration is not set in ezyVet message

      • ezyVet shows a no link was received error when you try to sync a patient

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      • A client invoice does not show a product that Vet Radar synced to ezyVet

      • A patient's clinical record does not show the Pertinent History section

      • You cannot select a treatment template in an anesthesia sheet

      • The anesthesia chart does not show all of a patient's vitals

      • The Emergency Drugs pane shows a Some product dosage and/or concentration information has not been set error message

      • Vet Radar shows a cannot calculate safe range error message

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Vet Radar troubleshooting

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The Emergency Drugs pane shows a Some product dosage and/or concentration information has not been set error message

Vet Radar shows Some product dosage and/or concentration information has not been set on the product or the template in the Emergency Drugs pane when it cannot calculate the dose rate of an emergency drug. Do this troubleshooting if Vet Radar shows the message.

A practice manager did not configure the concentration of the emergency drug in ezyVetCopy

Use ezyVet to configure the applicable drugCopy

A practice manager or a person with the necessary administrator permissions must do these steps.

  1. Sign in to ezyVet.
  2. Select Admin.
    The Admin tab
  3. In the settings list, select Products.
    The Products setting in the settings list
  4. Select Products.
    The Products setting
    The left sidebar shows the configured products of your site.
  5. Find and select the applicable medication product.
    ezyVet shows the product settings.
  6. Select Advanced.
    The Advanced tab
  7. In the Quantity box of the Concentration section, enter the value of the product.
    The Quantity box
  8. In the Unit box of the Concentration section, enter the unit of measurement for the product.
    The Unit box
  9. In the Volume box of the Concentration section, enter the unit of measurement for the volume of the product.
    The Volume box
  10. Select Save.
    The Save button
    ezyVet shows a confirmation message:

A practice manager did not configure the dose rate of the drug in the emergency drugs treatment templateCopy

Set the dose rate of the drug in the emergency drugs treatment templateCopy

A practice manager or a person with the necessary administrator permissions must do these steps.

Note: You cannot use the Vet Radar mobile app to do this procedure. You must use the web app.
Note: Vet Radar cannot calculate the dose rate if you set the unit of measurement for the medication to mL.
  1. Select Settings.
    The Settings button
    Vet Radar shows the Settings screen.
  2. Select Treatment Templates.
    The Treatment Templates command
    Vet Radar shows the Treatment Templates screen.
  3. In the Active Templates section select Emergency Drugs.
    The Emergency Drugs template command
    Vet Radar shows the Emergency Drugs template screen.
  4. Select the applicable medication.
  5. In the Default dose rate box, enter the dose rate value of the medication.
    The Default dose rate box
  6. In the first adjacent box, select the applicable unit of measurement for the medication.
    The unit of measurement for the medication
  7. In the second adjacent box, select the applicable unit of measurement for the patient weight.
    The unit of measurement for the patient weight
  8. Select Save Changes.
    The Save Changes button
    Vet Radar shows a confirmation message:
    The confirmation message

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ON THIS PAGE

  • The Emergency Drugs pane shows a Some product dosage and/or concentration information has not been set error message

    • A practice manager did not configure the concentration of the emergency drug in ezyVet

    • Use ezyVet to configure the applicable drug

    • A practice manager did not configure the dose rate of the drug in the emergency drugs treatment template

    • Set the dose rate of the drug in the emergency drugs treatment template

Troubleshooting
Vet Radar
Practice manager

Last updated: April 16, 2024

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