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ezyVet Knowledge Center

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ezyVet

Vello

ezyVet Scan

ezyVet Go

Vet Radar

Getting started

Patient whiteboard

Treatment templates

Call parameter templates

Workflow templates

Workflow whiteboard

Custom products

Clients

Vet Radar approvals

Vet Radar administration

Custom frequencies

Staffed hours

CUBEX and Vet Radar

Reference information

Vet Radar troubleshooting

Do a refresh of Vet Radar

Vet Radar shows a product concentration is not set in ezyVet message

ezyVet shows a no link was received error when you try to sync a patient

A client invoice does not show the correct invoice information

A client invoice does not show a product that Vet Radar synced to ezyVet

A patient's clinical record does not show the Pertinent History section

You cannot select a treatment template in an anesthesia sheet

The anesthesia chart does not show all of a patient's vitals

The Emergency Drugs pane shows a Some product dosage and/or concentration information has not been set error message

Vet Radar shows a cannot calculate safe range error message

Release notes

ezyVet Data Lake

IDEXX SmartFlow

ezyVet Connect

Knowledge Center: New and published

Pilot features

ezyVet shows a `no link was received` error when you try to sync a patient

Do this troubleshooting if ezyVet shows Patient was successfully sent to Vet Radar but no link was received error when you try to sync a patient to Vet Radar.

Note: If the troubleshooting does not correct the problem, speak to ezyVet customer support.

The Weight box of the ezyVet patient record has five or more numbers

Decrease the numbers

Select Patients.
The left sidebar shows the patient records of your site.
In the left sidebar, find and select the applicable patient record.
ezyVet shows patient record settings and information.
Select Details.
Make sure that the Weight box has less than five numbers.

Note: Make sure that you set Units to the correct unit of measurement.
Select Save.
Try to sync the patient to Vet Radar again.

Do a check of the user account

A practice manager or a person with the necessary administrator permissions must do these steps.

Select Admin.
In the settings list, select Users/Resources.
Select Users.
The left sidebar show the configured user accounts of your site.
Find and select the Vet Radar user account.
ezyVet shows the settings of the user account.
Make sure that the Name box shows Vet Radar.
Make sure that the Initials box shows VR.
Make sure that the Login Name(Your Email Address) box shows team@vetradar.com.
Select Save.
Try to sync the patient to Vet Radar again.

The Vet Radar user account is disabled

Enable the user account

A practice manager or a person with the necessary administrator permissions must do these steps.

Select Admin.
In the settings list, select Users/Resources.
Select Users.
The left sidebar show the configured user accounts of your site.
Select the I/A tab.
ezyVet shows the disabled user accounts of the site.
Find and select the applicable Vet Radar user account.
Select Restore.
Select Save.
Try to sync the patient to Vet Radar again.

ON THIS PAGE

ezyVet shows a no link was received error when you try to sync a patient

Troubleshooting

ezyVet

Vet Radar

Last updated: November 30, 2024

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