A client invoice does not show a product that Vet Radar synced to ezyVet
A person disabled the product's Send future billing to EzyVet setting
Note: If the product's Edit pane
does not show the Send future billing to EzyVet
setting, the product is a custom product. Custom products cannot have
billing triggers. Thus, a custom product does not show on a client's
invoice.
- Select Patients.Vet Radar shows the patient whiteboard.
- Use the arrows of the patient sheet control to select the applicable patient sheet.
-
Select the applicable product.
Vet Radar shows the applicable product pane.
-
Select Edit.
Vet Radar shows the products edit pane.
-
Enable Send future billing to EzyVet.
-
Select Save Changes.
Note: This corrects the problem for subsequent invoices. To correct the problem do the remaining steps.
-
Select RESET TASK.
Vet Radar shows the Task Reset dialog box.
-
Select OK.
Vet Radar sets the task as Due, Due Now, or Missed.
-
Select the applicable task.
Vet Radar shows the task pane.
-
Enter a value if necessary.
-
Select Submit as done.
Vet Radar completes the task.
A person disabled the task's Send billing to EzyVet setting
Note: If Vet Radar does not
show the Send billing to EzyVet setting, then it is a
custom product. Custom products cannot have billing triggers. Thus, a custom
product does not show on a client's invoice.
- Select Patients.Vet Radar shows the patient whiteboard.
- Use the arrows of the patient sheet control to select the applicable patient sheet.
-
Select the applicable task.
Vet Radar shows the applicable task pane.
-
Enable Send billing to EzyVet.
-
Select Submit changes.
Note: This corrects the problem for subsequent invoices. To correct the problem do the remaining steps.
-
Select RESET TASK.
Vet Radar shows the Task Reset dialog box.
-
Select OK.
Vet Radar sets the task as Due, Due Now, or Missed.
-
Select the applicable task.
Vet Radar shows the task pane.
-
Enter a value if necessary.
-
Select Submit as done.
Vet Radar completes the task.
A person did not start the task
- Select Patients.Vet Radar shows the patient whiteboard.
- Use the arrows of the patient sheet control to select the applicable patient sheet.
-
Select the applicable task.
Vet Radar shows the applicable task pane.
-
Select Start Task.
A person did not complete the task
- Select Patients.Vet Radar shows the patient whiteboard.
- Use the arrows of the patient sheet control to select the applicable patient sheet.
-
Select the applicable task.
Vet Radar shows the applicable task pane.
-
Select Submit as done.