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    ezyVet

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    Vello

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    ezyVet Scan

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    Vet Radar

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      Getting started

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      Sign-in and access

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      Patient whiteboard

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      Treatment templates

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      Call parameter templates

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      Workflow templates

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      Workflow whiteboard

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      Custom products

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      Vet Radar approvals

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      Custom frequencies

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      Staffed hours

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      CUBEX and Vet Radar

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      Reference information

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      Vet Radar troubleshooting

      • Do a refresh of Vet Radar

      • Vet Radar shows a product concentration is not set in ezyVet message

      • ezyVet shows a no link was received error when you try to sync a patient

      • A client invoice does not show the correct invoice information

      • A client invoice does not show a product that Vet Radar synced to ezyVet

      • A patient's clinical record does not show the Pertinent History section

      • You cannot select a treatment template in an anesthesia sheet

      • The anesthesia chart does not show all of a patient's vitals

      • The Emergency Drugs pane shows a Some product dosage and/or concentration information has not been set error message

      • Vet Radar shows a cannot calculate safe range error message

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      Release notes

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    Knowledge Center: New and published

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  3. Vet Radar
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  5. Vet Radar troubleshooting

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Vet Radar troubleshooting

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A client invoice does not show a product that Vet Radar synced to ezyVet

A person disabled the product's Send future billing to EzyVet settingCopy

Note: If the product's Edit pane does not show the Send future billing to EzyVet setting, the product is a custom product. Custom products cannot have billing triggers. Thus, a custom product does not show on a client's invoice.

Copy

  1. Select Patients.
    The Patients button
    Vet Radar shows the patient whiteboard.
  2. Select the applicable patient card.
    Vet Radar shows the patient sheets.
  3. Use the arrows of the patient sheet control to select the applicable patient sheet.
    The patient sheet control
  4. Select the applicable product.
    The treatment command
    Vet Radar shows the applicable product pane.
  5. Select Edit.
    The Edit button
    Vet Radar shows the products edit pane.
  6. Enable Send future billing to EzyVet.
    The Send future bulling to EzyVet setting
  7. Select Save Changes.
    The Save Changes button
    Note: This corrects the problem for subsequent invoices. To correct the problem do the remaining steps.
  8. Select the applicable task.
    Vet Radar shows the task pane.
  9. Select RESET TASK.
    The RESET TASK button
    Vet Radar shows the Task Reset dialog box.
    The Task Reset dialog box
  10. Select OK.
    the OK button
    Vet Radar sets the task as Due, Due Now, or Missed.
  11. Select the applicable task.
    The scheduled task
    Vet Radar shows the task pane.
  12. Enter a value if necessary.
    The Value box
  13. Select Submit as done.
    The Submit as done button
    Vet Radar completes the task.
  14. Do steps 8 thru 13 for all applicable tasks.

A person disabled the task's Send billing to EzyVet settingCopy

Note: If Vet Radar does not show the Send billing to EzyVet setting, then it is a custom product. Custom products cannot have billing triggers. Thus, a custom product does not show on a client's invoice.

Copy

  1. Select Patients.
    The Patients button
    Vet Radar shows the patient whiteboard.
  2. Select the applicable patient card.
    Vet Radar shows the patient sheets.
  3. Use the arrows of the patient sheet control to select the applicable patient sheet.
    The patient sheet control
  4. Select the applicable task.
    The task button
    Vet Radar shows the applicable task pane.
  5. Enable Send billing to EzyVet.
    The Send billing to EzyVet setting
  6. Select Submit changes.
    The Submit changes button
    Note: This corrects the problem for subsequent invoices. To correct the problem do the remaining steps.
  7. Select the applicable task.
    Vet Radar shows the task pane.
  8. Select RESET TASK.
    The RESET TASK button
    Vet Radar shows the Task Reset dialog box.
    The Task Reset dialog box
  9. Select OK.
    the OK button
    Vet Radar sets the task as Due, Due Now, or Missed.
  10. Select the applicable task.
    The scheduled task
    Vet Radar shows the task pane.
  11. Enter a value if necessary.
    The Value box
  12. Select Submit as done.
    The Submit as done button
    Vet Radar completes the task.
  13. Do steps 8 thru 13 for all applicable tasks.

A person did not start the taskCopy

Copy

  1. Select Patients.
    The Patients button
    Vet Radar shows the patient whiteboard.
  2. Select the applicable patient card.
    Vet Radar shows the patient sheets.
  3. Use the arrows of the patient sheet control to select the applicable patient sheet.
    The patient sheet control
  4. Select the applicable task.
    The task button
    Vet Radar shows the applicable task pane.
  5. Select Start Task.
    The Start Task button

A person did not complete the taskCopy

Copy

  1. Select Patients.
    The Patients button
    Vet Radar shows the patient whiteboard.
  2. Select the applicable patient card.
    Vet Radar shows the patient sheets.
  3. Use the arrows of the patient sheet control to select the applicable patient sheet.
    The patient sheet control
  4. Select the applicable task.
    The task button
    Vet Radar shows the applicable task pane.
  5. Select Submit as done.
    The Submit as done button

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ON THIS PAGE

  • A client invoice does not show a product that Vet Radar synced to ezyVet

    • A person disabled the product's Send future billing to EzyVet setting

    • A person disabled the task's Send billing to EzyVet setting

    • A person did not start the task

    • A person did not complete the task

Troubleshooting
Vet Radar

Last updated: April 16, 2024

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