A client invoice does not show the correct invoice information
Do this troubleshooting if a client invoice does not show the correct invoice information (for example, a product does not show on a client invoice).
Note: If the troubleshooting does not correct the problem, speak to ezyVet customer support.
The product does not have the correct setting in ezyVet
Set the Is Sold setting to Yes
A practice manager or a person with the necessary administrator permissions must do these steps.
- Select Admin.
- In the settings list, select Products.
- In the Properties section, set the Is Sold setting to Yes.
- Select Save.
The product does not have the correct setting in Vet Radar
Enable the Send future billing to EzyVet setting in Vet Radar
A practice manager or a person with the necessary administrator permissions must do these steps.
- Select Patients.Vet Radar shows the patient whiteboard.
- Use the arrows of the patient sheet control to select the applicable patient sheet.
- Select the applicable treatment.Vet Radar shows the applicable treatment pane.
- Select Edit.Vet Radar shows the Edit pane of the applicable treatment.
- In the Billing section, enable Send future billing to EzyVet.