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    ezyVet

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    Vello

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      For practices

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        Getting started

        • Vello system requirements

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          Initial configuration

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          Vello: What clients can see and use

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          Vello: Online access for clients

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          Reminders and messaging

          • Vello appointment reminders

          • Vello and medical service reminders

          • Vello Postcards

          • Vello text messaging

          • Out-of-office autoreplies

          • Vello: Appointment messaging and communication records

          • ezyVet and Vello: Email and text messages

          • Vello, ezyVet, and SMS message costs

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          Basic tasks

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        Recommended care

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        Configuration

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        Vello release notes

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      For pet owners

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    ezyVet Scan

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    ezyVet Go

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    Vet Radar

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    ezyVet Connect

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    Knowledge Center: New and published

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    Pilot features

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  3. Vello
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  9. Reminders and messaging

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Reminders and messaging

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Vello: Appointment messaging and communication records

For each message that Vello automatically sends, ezyVet makes a communication record. Thus, ezyVet has a permanent record of messages that Vello sends.

To find and show Vello communication records:
  1. Use the Communication dashboard tab
  2. Set the Status filter of the dashboard tab to Done
Figure 1. The Communication dashboard tab
The Communication tab
Figure 2. The Status setting set to Done
The Status setting
This image shows an example of Vello communication records for text messages in the Communication dashboard tab:
An example of Vello communication records in the Communication dashboard tab
Note: Communication records of Vello email messages show some of the full message.
Note: ezyVet shows communication records for Vello text messages only if you select the Mark As Done button in the Vello inbox. After you select Mark As Done, Vello syncs the applicable text message to an ezyVet communication record.
Figure 3. The Mark as Done button

The Mark as Done button
Parent topic: Reminders and messaging
Related concepts
  • Vello appointment reminders
  • Vello and medical service reminders
  • Vello Postcards
  • Vello text messaging
  • Out-of-office autoreplies
  • ezyVet and Vello: Email and text messages
  • Vello, ezyVet, and SMS message costs

ezyVet
Vello

Last updated: February 3, 2025

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Related Articles:

  • Reminders and messaging
  • Vello appointment reminders
  • Vello and medical service reminders
  • Vello Postcards
  • Vello text messaging
  • Out-of-office autoreplies
  • ezyVet and Vello: Email and text messages
  • Vello, ezyVet, and SMS message costs

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