Vello and medical service reminders
Vello can automatically send medical service reminders to clients as emails, text messages, and postcards. Each reminder gives clients easy access to information about medical services for their pets.
- The applicable client contact record in ezyVet
- The applicable patient record in ezyVet (optional)
Times that Vello sends medical service reminders
To know when to send reminders, Vello uses the due dates of medical services from ezyVet.
Vello only sends one medical service reminder to a client for each patient once a month. For example, if a patient must have two vaccinations, Vello only sends one message to the client.
- 60 days before a service is due
- 30 days before a service is due
- 30 days after a service is due
Medical service reminders and client appointment requests
If Vello online scheduling, is activated, medical service reminders shows a link or button that clients can select to open the Vello client portal. Then, clients can use the client portal to make appointment requests.
If online scheduling is not activated, medical service reminders tells clients to make a phone call to schedule an appointment.
Start or stop reminders for a medical service
If necessary, you can start or stop reminders for medical services. For example, you can configure Vello to send reminders for heartworm tests. And you can configure Vello to not automatically send reminders for nail trims.