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    ezyVet

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    Vello

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      For practices

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        Getting started

        • Vello system requirements

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          Initial configuration

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          Vello: What clients can see and use

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          Vello: Online access for clients

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          Reminders and messaging

          • Vello appointment reminders

          • Vello and medical service reminders

          • Vello Postcards

          • Vello text messaging

          • Out-of-office autoreplies

          • Vello: Appointment messaging and communication records

          • ezyVet and Vello: Email and text messages

          • Vello, ezyVet, and SMS message costs

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          Basic tasks

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        Recommended care

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        Configuration

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        Vello release notes

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Reminders and messaging

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Out-of-office autoreplies

Out-of-office autoreplies helps clients to know when your practice is not available. Vello sends autoreplies to clients as text messages.

When you configure an out-of-office autoreply, you select the days and times that your practice is available. Each time that a client sends a text message at times that your practice is not available, Vello sends an autoreply back to them. The Out of Office Responses section of the Text Messages screen shows your practice's available times:
Practice available times
The Vello inbox shows autoreplies that Vello automatically sent:
An autoreply that Vello automatically sent
During times that your practice is not available, the Vello inbox shows a Clients will receive automated responses to their texts message:
A Clients will receive automated responses to their texts message

General steps to use out-of-office autorepliesCopy

You can use autoreplies after you complete three easy steps:

StepInformationDocumentation
1Make sure that:
  • You completed SMS registration
  • You activated Vello text messaging
Start SMS registration

Activate text messaging

2Activate out-of-office autorepliesActivate out-of-office autoreplies
3Configure:
  • The autoreply message content
  • The days and times that Vello automatically sends autoreplies
Configure an out-of-office autoreply
Parent topic: Reminders and messaging
Related concepts
  • Vello appointment reminders
  • Vello and medical service reminders
  • Vello Postcards
  • Vello text messaging
  • Vello: Appointment messaging and communication records
  • ezyVet and Vello: Email and text messages
  • Vello, ezyVet, and SMS message costs

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  • Out-of-office autoreplies

    • General steps to use out-of-office autoreplies

Vello
Beginner

Last updated: April 1, 2025

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Related Articles:

  • Reminders and messaging
  • Vello appointment reminders
  • Vello and medical service reminders
  • Vello Postcards
  • Vello text messaging
  • Vello: Appointment messaging and communication records
  • ezyVet and Vello: Email and text messages
  • Vello, ezyVet, and SMS message costs

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