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    ezyVet

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    Vello

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      Vello for practices

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        Getting started

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        Reminders and messaging

        • Vello appointment reminders

        • Vello and medical service reminders

        • Vello Postcards

        • Vello text messaging

        • Vello Mass Communications

        • Out-of-office autoreplies

        • Vello: Appointment messaging and communication records

        • ezyVet and Vello: Email and text messages

        • Contact record settings that Vello uses for automatic reminders

        • Vello, ezyVet, and SMS message costs

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        Vello: Online access for clients

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        Recommended care

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        Configuration

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        Vello release notes

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      Vello for pet owners

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    ezyVet Scan

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    ezyVet Go

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    Vet Radar

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    ezyVet Connect

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    Knowledge Center: New and published

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    Pilot features

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  7. Reminders and messaging

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Reminders and messaging

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Vello Postcards

Use Vello Postcards to automatically send medical service reminders to clients as high-quality postcards.

Tip: Read about how Vello Postcards is an essential marketing tool for your practice: Why Direct Mail Postcards Are a Must-Have for Veterinary Practices.
Note: The cost for each postcard that you send with Vello is US$1.10.

Your practice is not charged for a postcard that Vello cannot send.

Postcards and pet typesCopy

Vello has postcard designs for these pet types:
  • Canines
  • Felines
  • Other
To show examples of the postcard designs, you can use the Medical Service Reminders screen in Vello:
Postcard examples

Postcards for clients with more than one petCopy

If a client has more than one pet, Vello sends one postcard for the client's pets that have medical services due in the same month.

This image shows an example of the postcard design for clients with more than one pet:
Postcard examples for more than one pet
Note: One postcard can include a maximum of six pets or a total of 24 lines of text. For example, if a client has six pets and six reminders for each pet, one postcard will not show all of the reminders.

Postcards and client addressesCopy

If you want to use Vello Postcards, make sure that client contact records in ezyVet have correct address information. If a client address is not correct, Vello cannot send postcards to the client.

Times that Vello sends postcardsCopy

Vello has three available intervals that you can select to automatically send postcards:
  • Two months before a service is due
  • One month before a service is due
  • One month after a service is due
Figure 1. Postcards: Interval selection settings
Note: A practice manager cannot configure new intervals for postcards. For example, it is not possible to configure Vello to send postcards 15 days before a service is due.
Note: If a client has a scheduled appointment in the next 120 days, Vello does not send a postcard to the client.

A practice manager can stop reminders for a medical service. For example, if it is not necessary to send reminders for a heartworm test, they can stop reminders for the test. If a practice manager stopped a reminder for a medical service, Vello also automatically stops postcards for the same medical service.

Parent topic: Reminders and messaging
Related concepts
  • Vello appointment reminders
  • Vello and medical service reminders
  • Vello text messaging
  • Vello Mass Communications
  • Out-of-office autoreplies
  • Vello: Appointment messaging and communication records
  • ezyVet and Vello: Email and text messages
  • Contact record settings that Vello uses for automatic reminders
  • Vello, ezyVet, and SMS message costs
Tasks
  • Activate Vello Postcards for medical service reminders

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ON THIS PAGE

  • Vello Postcards

    • Postcards and pet types

    • Postcards for clients with more than one pet

    • Postcards and client addresses

    • Times that Vello sends postcards

Vello

Last updated: May 26, 2025

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Related Articles:

  • Activate Vello Postcards for medical service reminders
  • Reminders and messaging
  • Vello appointment reminders
  • Vello and medical service reminders
  • Vello text messaging
  • Vello Mass Communications
  • Out-of-office autoreplies
  • Vello: Appointment messaging and communication records
  • ezyVet and Vello: Email and text messages
  • Contact record settings that Vello uses for automatic reminders
  • Vello, ezyVet, and SMS message costs

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