Settings of a product record show dimmed and you cannot change them
Do this troubleshooting if:
You cannot change the settings of a product record
You are a practice manager or you know that you have the necessary user
account permissions to make the changes
Product record shows an example product record. Many settings of the record
show dimmed and you cannot change them.Figure 1. Product record
The product is synced from a central site
If your organization uses a centralized inheritance configuration, central sites
sync product settings to inherited sites. As a result, you cannot change the
settings of products of an inherited site.
Speak to the applicable person at the head office of your
organization
The person at your head office who configured centralized inheritance can
make the necessary settings.
