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ezyVet

Getting started

Clients

Patients

Appointments

Products

Find and show product information

Differences between product containers, packages, and bundles

Product bundles

Product containers

Product groups

Product configuration

Product troubleshooting

ezyVet shows a default billing triggers mapped error when you try to disable a product

Settings of a product record show dimmed and you cannot change them

ezyVet shows an unapproved open invoice(s) error when you try to disable a product

ezyVet shows a sales templates mapped to product error when you try to disable a product

ezyVet shows a non zero inventory value error when you try to disable a product

Veterinary care

Invoicing

Payments

Refunds

Financial controls

Xero

Insurance

Document management

File attachments

Printing

Electronic signatures

Inventory

Staff management

ezyVet administration

Reference information

Customer support information

Release notes

Glossary

ezyVet for partners

Vello

ezyVet Scan

ezyVet Go

Vet Radar

ezyVet Data Lake

IDEXX SmartFlow

ezyVet Connect

Knowledge Center: New and published

Pilot features

ezyVet shows an `unapproved open invoice(s)` error when you try to disable a product

Do this troubleshooting if ezyVet shows There are unapproved open invoices(s) when you try to disable a product:
A There are default billing triggers mapped to this product error

A There are default billing triggers mapped to this product error

Note: The error also shows the numbers of the applicable invoices (for example, 400110).

The product has a relation with an unapproved invoice

Remove the relation with the unapproved invoice

A practice manager or a person with the necessary administrator permissions must do these steps.

Select Related Records.
Set Related Records to Invoices.
ezyVet shows the invoice records that have a relation to the product.
Find the applicable unapproved invoice.

Note: ezyVet uses an hourglass icon to identify an unapproved invoice:
Double-click the icon that is at the left side of the applicable invoice record.
ezyVet opens a tab that has the unapproved invoice.
Select APPROVE.
ezyVet shows a confirmation message:
If necessary, do steps 3 thru 5 again for the remaining unapproved invoices.
Try to disable the product again.