ezyVet shows a non zero inventory value error when you try to disable a product
Do this troubleshooting if ezyVet shows You cannot disable a product with a non zero inventory value when you try to disable a product:
Note: The error also shows the code of the applicable product (for example, HS1000).
The product has an inventory value that is not 0
To disable a product, it must have an inventory value of 0.
Disable inventory tracking for the product
A practice manager or a person with the necessary administrator permissions must do these steps.
- Select Admin.
- In the settings list, select Products.The left sidebar shows the configured product records of your site.
- In the Properties section, set Inventory Track to No.
- Select Save.ezyVet shows a confirmation message:
Use an inventory adjustment record to set the product's inventory level to 0
- Select Financial.
- Select Inventory Adjustment.ezyVet shows the New Inventory Adjustment screen.
- In the Item box, add the product that you cannot disable.
- In the In Inventory box, enter 0.
- Select APPROVE.ezyVet shows a confirmation message: