Question trees
A question tree helps a client easily use the online portal to make an appointment that automatically uses the most applicable appointment type. And it makes it easy for organizations to get client and patient information directly from clients. The settings and configuration of a question tree show in the Questions tab of an e-booking or kiosk configuration.
- Initial question
- Questions
- Answers
- Results
Initial question
- Is the appointment urgent?
- What type of appointment do you want to make?
Questions
A question always follows a result or an answer.
A question tree has three types of question. This table gives each type and its function:
| Type | Function |
|---|---|
| Question | A client can select one answer. |
| Multiple-choice question | A client can select more than one answer. |
| Free-text question | A client can manually enter an answer as text. Tip: A free-text question is a good method to use to receive answers about symptoms or problems.
|
Answers
An answer can have a result or one more question.
Results
A result is always the result of a question. The result tells ezyVet which appointment type to use for an appointment. As an alternative to an appointment type, the result can tell ezyVet to show text information to the client. For example, a result could show Please make a phone call to the practice at 9:00 AM.