Memos of overdue diagnostic results
An overdue diagnostic result is a diagnostic result that ezyVet did not receive in a specified period. ezyVet can automatically send you a memo when a diagnostic test result or a diagnostic imaging result is overdue.
A practice manager can configure the overdue period. For example, a practice manager can
configure ezyVet to send a memo if ezyVet did not receive a diagnostic test result in 24
hours.
Note: If a diagnostic result is more than 90 days
overdue, ezyVet does not send a memo.
The applicable system setting that
a practice manager uses to configure the overdue period is Overdue
Interval:
The available settings of the Overdue Interval setting are:
- None (overdue memos off)
- 24 hours
- 48 hours
- 1 week
Note: If a practice manager sets Overdue
Interval to None (overdue memos off), does
not send memos for overdue diagnostic results.
ezyVet does this procedure to know when to send a memo for an
overdue diagnostic result:
- ezyVet makes sure that a diagnostic test request or a diagnostic imaging request does not have a related diagnostic result
- ezyVet records the initial date and time of the applicable diagnostic test request or the diagnostic imaging request
- ezyVet compares the time of (2) with the time that a practice manager configured with the Overdue Interval setting
- If the time of (2) is more than time of (3), ezyVet sends a memo
Note: The Overdue Interval setting also has
a related Enable Urgency setting. Do not use the
Enable Urgency setting. It does not have a
function.