You cannot open the completed recording of a virtual appointment
Do this troubleshooting if ezyVet shows a completed virtual recording in the Virtual Recording tab but you cannot open it.
Your Zoom account has password protection configured for cloud recordings
Make the necessary configuration change
A practice manager or a person with the necessary administrator permissions must do these steps.
- Select MY ACCOUNT.
- Select Settings.
- Select Recording.
- Clear the Require users to authenticate before viewing cloud recordings setting.