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        Virtual appointments

        • About virtual appointments

        • System requirements for virtual appointments

        • Calendar commands for virtual appointments

        • Recommended Zoom plan for virtual appointments

        • Make a virtual appointment

        • Show virtual appointment information in clinical summaries

        • Start a Zoom virtual appointment from the calendar

        • Get access to virtual appointment recordings (calendar method)

        • Get access to virtual appointment recordings (clinical record method)

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          Virtual appointment configuration

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          Virtual appointments troubleshooting

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        General configuration of appointments

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        Appointments troubleshooting

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Virtual appointments

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Recommended Zoom plan for virtual appointments

Zoom has different types of plans. Each plan has a different set of features and a different cost. For the best performance of Zoom with ezyVet virtual appointments, use a dedicated Zoom Business plan.

Note: For information about Zoom plans, refer to zoom.us/pricing.

If you use a Zoom Business plan, you can make permanent accounts for your organization's staff members. As a result, they always have access to a correctly configured Zoom account for virtual appointments. Then, you can use the free Zoom Basic plan for staff who do not use virtual appointments or who only use Zoom temporarily. For example, staff could use the Basic plan accounts for remote staff meetings.

ExampleCallisto Vets uses the ezyVet virtual appointment feature. For the best performance, the practice manager buys a Zoom Business plan.
The practice manager uses the Business plan to make three permanent Zoom accounts for staff who do virtual appointments:
  • virtualappointment1@callistovets.com
  • virtualappointment2@callistovets.com
  • virtualappointment3@callistovets.com

The staff members who use these accounts always have access to a correctly configured virtual appointment.

Other staff of Callisto Vets do not use virtual appointments and it is not necessary for them to have a permanent Zoom account. Each of these staff members uses the free Zoom Basic plan to make their own Zoom account.

The Zoom cloud recording featureCopy

A virtual appointment can automatically save the recorded call of a virtual appointment in the applicable clinical record. You can get access to the recorded call directly from the clinical record.

For correct operation of recorded calls, you must use a Zoom plan that has the Zoom cloud recording feature. If you use a Zoom plan that does not have cloud recording, ezyVet cannot save a recorded call.
Note: For more information about the applicable Zoom plans:
  • support.zoom.us/hc/en-us/articles/203741855-Cloud-recording
Parent topic: Virtual appointments
Related concepts
  • System requirements for virtual appointments
  • Calendar commands for virtual appointments
  • Show virtual appointment information in clinical summaries
Related tasks
  • Make a virtual appointment
  • Start a Zoom virtual appointment from the calendar
  • Get access to virtual appointment recordings (calendar method)
  • Get access to virtual appointment recordings (clinical record method)
Related information
  • Virtual appointment configuration
  • Virtual appointments troubleshooting
  • About virtual appointments
Tasks
  • Configure the Zoom integration
  • Configure an appointment type for virtual appointments

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ON THIS PAGE

  • Recommended Zoom plan for virtual appointments

    • The Zoom cloud recording feature

ezyVet

Last updated: July 31, 2024

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Related Articles:

  • Configure the Zoom integration
  • Configure an appointment type for virtual appointments
  • Virtual appointments
  • About virtual appointments
  • System requirements for virtual appointments
  • Calendar commands for virtual appointments
  • Make a virtual appointment
  • Show virtual appointment information in clinical summaries
  • Start a Zoom virtual appointment from the calendar
  • Get access to virtual appointment recordings (calendar method)
  • Get access to virtual appointment recordings (clinical record method)
  • Virtual appointment configuration
  • Virtual appointments troubleshooting

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