ezyVet does not show a completed virtual appointment recording
Do this troubleshooting if ezyVet does not show a completed virtual recording in the Virtual Recording tab.
Your Zoom account does not have a correct configuration for cloud recording
Configure cloud recording
Go to your Zoom account and configure the cloud recording feature.
Note: For more information, refer to https://support.zoom.us/hc/en-us/articles/203741855-Cloud-recording.
Your Zoom plan does not have the cloud recording feature
Use the correct plan
You must use a Zoom plan that has the cloud recording feature.
Note: For more information about the applicable Zoom plans:
Zoom video processing is not completed
Wait and then refresh the browser page
After a period, the clinical record shows the virtual appointment recording.
ezyVet does not have the completed video file from Zoom
Wait and then refresh the browser page
After a period, the clinical record shows the virtual appointment recording.