After you do a client callback for a patient, the applicable patient record has a communication record for the callback.

1. Select Patients.
   
2. In the left sidebar, find and select the applicable patient record.
   ezyVet shows patient record settings and information.
3. Select Callback.
   
   ezyVet shows a New Client Communication dialog box.
4. Set Status to Pending or Done.
   Note: If the callback is a scheduled one for you or a different staff member to complete, set Status to Pending. If the callback is one that you completed, set Status to Done.
5. To select why the callback is necessary, use the Reason/Communicates box.
6. If applicable, use the Department box to select the department that is related to the callback.
   Note: If your site does not use a department configuration, ezyVet does not show the Department box.
7. If the callback is for a different staff member, use the Assigned Staff Member box to select them.
8. If necessary, use the Template box to select an applicable phone template.
   ezyVet puts template content in the Communication box.
9. In the Communication box, make other changes as necessary.
10. Select Add.
    
    ezyVet shows a confirmation message: