Other staff can make records for scheduled client callbacks that are necessary for you to complete. After you complete the callback, ezyVet has a communication record of the call.

1. Select Dashboard.
   
2. Select Communication.
   
   ezyVet shows message settings.
3. Set Status to Pending.
   
   ezyVet shows the communication records of messages that have a Pending status.
4. In the Communication Methods section, select the Phone button.
   
5. Use the filters and related boxes of the Communication section to find the applicable callback messages.
   Example

   • To show your callback messages only, use the For/From User box to select your name
   • To show callbacks for a patient, use the Patient box to select them
   • To show callbacks that are related to a type of work or procedure, use the Reason box to select the applicable information
   • To show callbacks for client, use the Contact box to select the applicable client contact record
6. Double-click the applicable callback message.
   
   ezyVet shows a Client Communication dialog box.
7. In the Communication box, enter information about the client call.
   Tip: If the Communication box shows #INPUT# text, select the Tab key to quickly enter information.
8. Set Status to Done
   Note: If the callback isn't completed and it is necessary for a different staff member to continue it:

   1. Keep Status set to Pending
   2. In the For/From User box, select the different staff member
9. Select Update.