About refunds in ezyVet
If necessary, you can refund money to a client. For example, if a client bought an incorrect product or the product is damaged, you can refund the client's payment.
When you do a refund in ezyVet:
- ezyVet makes a record of the refund payment
- If necessary, you can use a credit note to put products back in your inventory
- You select a payment method to refund the money (for example, cash or a payment card)
Refunds with payment integrations
Before you use a payment integration to do refunds, make sure that:
- Your payment provider lets you do refunds
- If necessary, make sure that the applicable client's payment card is saved in ezyVet.
Note: An example of a payment integration is PayJunction.
Note: To know if your payment integration lets you do refunds, contact your payment provider.
Refunds and credit notes
To do a refund and put an item back in your inventory, use a credit note.
Note: If you make a credit note and do not refund money to the client, ezyVet adds the value of the refund to the client's account balance.