If necessary, you can do a full refund of a payment that a client made. For example, if the client made full payment for an incorrect invoice, you can refund the payment.

1. Select Financial.
   
2. Find and select the applicable invoice.
   ezyVet shows the settings of the invoice.
3. Select Credit Invoice.
   
   ezyVet shows a New Invoice screen in a new record tab. ezyVet shows the New Invoice screen because a credit note in this procedure is a type of invoice. ezyVet automatically sets the quantity and price of the credit note to the correct values.
4. Select Save.
   
   ezyVet shows a confirmation message:
   
   
5. Select APPROVE.
   
   ezyVet shows a confirmation message:
   
   
6. Select Make Payment.
   
   ezyVet shows a New Payment dialog box.
7. Select the applicable payment method.
8. Make sure that the value in the Payment box is correct.
9. Select Pay.
   

The refund is completed. The Financial Records section of the client contact record shows entries for:

• The initial invoice
• The initial payment
• The credit note
• The payment for the refund