If necessary, you can refund a part of a payment that a client made. For example, if a paid invoice has a product that a client does not want, you can refund the one product.

1. Select Financial.
   
2. Find and select the applicable invoice.
   ezyVet shows the settings of the invoice.
3. Select Credit Invoice.
   
   ezyVet shows a New Invoice screen in a new record tab. ezyVet shows the New Invoice screen because a credit note in this procedure is a type of invoice. ezyVet automatically sets the quantity and price of the credit note to the correct values.
4. Make sure that the invoice only has line items for the products that you want to refund.
   Note: If the invoice has line items for products that you do not want to refund, remove the line items.
5. Change the Quantity value of each remaning line item to the applicable quantity for the refund.
   For example, if a client buys 20 bags of dog food and gives back 10 bags, set the Quantity value of the line item for the food to −10.
6. Select Save.
   
   ezyVet shows a confirmation message:
   
   
7. Select APPROVE.
   
   ezyVet shows a confirmation message:
   
   
8. Select Make Payment.
   
   ezyVet shows a New Payment dialog box.
9. Select the applicable payment method.
10. Make sure that the value in the Payment box is correct.
11. Select Pay.