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    ezyVet

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    Vello

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      For practices

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        Getting started

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        Recommended care

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        Configuration

        • Connect ezyVet to Vello

        • Get access to Vello configuration settings from ezyVet

        • Automated Communications Cadence screen

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          Configuration of medical service reminders

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          Recommended care configuration

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          Online scheduling configuration

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          Appointment message configuration

          • Activate automatic appointment messages

          • Show examples of messages that Vello sends

          • Appointment reminders: Configure prices for recommended diagnostic screening

          • Message configuration for appointment types

          • Start or stop appointment messages for an appointment type

          • Show drop-off and pick-up times in appointment messages

          • Configure appointment instructions that show in appointment messages

          • Include recommended diagnostic screening in appointment messages

          • Include a fecal sample checklist in appointment messages

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          Text messaging configuration

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        Vello release notes

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      For pet owners

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    ezyVet Scan

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    ezyVet Go

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    Vet Radar

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    ezyVet Data Lake

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    IDEXX SmartFlow

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    ezyVet Connect

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    Knowledge Center: New and published

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    Pilot features

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  9. Appointment message configuration

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Appointment message configuration

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Activate automatic appointment messages

Messages that Vello can automatically send to clients include appointment confirmation messages and appointment reminder messages.

Note: After you complete this procedure, Vello does not automatically send appointment messages for end-of-life appointments.
To activate automatic messages, do this procedure.
  1. Open Vello from ezyVet.
  2. In the left sidebar, select Pre-Appointment Communications.
    The Pre-Appointment Communications command
    Vello shows a Pre-Appointment Communications screen.
  3. Set Pre-Appointment Communications to Enable.
    The Enable setting
  4. Select Publish Changes.
    The Publish Changes button
Vello has the configuration.
Parent topic: Appointment message configuration
Related concepts
  • Message configuration for appointment types
Related tasks
  • Show examples of messages that Vello sends
  • Appointment reminders: Configure prices for recommended diagnostic screening
  • Start or stop appointment messages for an appointment type
  • Show drop-off and pick-up times in appointment messages
  • Configure appointment instructions that show in appointment messages
  • Include recommended diagnostic screening in appointment messages
  • Include a fecal sample checklist in appointment messages
Procedure
Vello
Practice manager

Last updated: February 9, 2025

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Related Articles:

  • Appointment message configuration
  • Show examples of messages that Vello sends
  • Appointment reminders: Configure prices for recommended diagnostic screening
  • Message configuration for appointment types
  • Start or stop appointment messages for an appointment type
  • Show drop-off and pick-up times in appointment messages
  • Configure appointment instructions that show in appointment messages
  • Include recommended diagnostic screening in appointment messages
  • Include a fecal sample checklist in appointment messages

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