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    ezyVet

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    Vello

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      Vello for practices

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        Getting started

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        Reminders and messaging

        • Vello appointment reminders and appointment confirmations

        • Vello and medical service reminders

        • Vello Postcards

        • Vello text messaging

        • Vello Mass Communications

        • Mass Communications: Make and send an email

        • Out-of-office autoreplies

        • Vello: Appointment messaging and communication records

        • ezyVet and Vello: Email and text messages

        • Contact record settings that Vello uses for automatic reminders and text messaging

        • Vello, ezyVet, and SMS message costs

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        Vello: Online access for clients

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        Recommended care

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        Prescription refill requests

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        Configuration

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        Vello for ezyVet hospitals and departments

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        Vello release notes

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      Vello for pet owners

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    Vet Radar

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Reminders and messaging

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Mass Communications: Make and send an email

After you make an email, you can send it to all clients.

To make and send an email, do this procedure.
Note: Only practice managers can get access to the Mass Communications feature to make and send email.
  1. Open Vello from ezyVet.
  2. Select Mass Communications.
    The Mass Communications setting
    Vello shows a Mass Communications screen.
  3. Select New Communication.
    The New Communication button
    Note: if you want to make changes to a draft email, select the horizontal ellipsis ( ⋯ ) that shows adjacent to the applicable newsletter. Then select Edit:
    The Edit button
    Vello shows a Details dialog box.
  4. In the Name box, enter a name for the email.
    The Name box
    Note: The email name shows only to you and to other staff.
  5. In the Description box, enter general information about the newsletter.
    Note: The Description information shows only to you and other staff.
  6. In the Email Subject box, enter an email subject.
  7. Select Next.
    Vello shows a Content dialog box. The dialog box has a content builder:

  8. Add images and text.
  9. If you want to add sections to the email, select Add Section as necessary.
    The Add Section button
  10. To do a check of the newsletter content, select Preview.
    The Preview button
  11. When the newsletter content is prepared, select Next.
    Vello shows a Recipients dialog box.
  12. Select Send to all clients or Send a test as necessary.
    The Send to all clients and Send a test settings
    Note: If you select Send a test, Vello shows a box that you use to enter the email address that will receive the test email.
  13. Select Send.
    The Send button
Vello sends the email to clients.
Parent topic: Reminders and messaging
Related concepts
  • Vello appointment reminders and appointment confirmations
  • Vello and medical service reminders
  • Vello Postcards
  • Vello text messaging
  • Vello Mass Communications
  • Out-of-office autoreplies
  • Vello: Appointment messaging and communication records
  • ezyVet and Vello: Email and text messages
  • Contact record settings that Vello uses for automatic reminders and text messaging
  • Vello, ezyVet, and SMS message costs
Concepts
  • Vello Mass Communications

Procedure
Vello
Practice manager

Last updated: August 7, 2025

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Related Articles:

  • Vello Mass Communications
  • Reminders and messaging
  • Vello appointment reminders and appointment confirmations
  • Vello and medical service reminders
  • Vello Postcards
  • Vello text messaging
  • Out-of-office autoreplies
  • Vello: Appointment messaging and communication records
  • ezyVet and Vello: Email and text messages
  • Contact record settings that Vello uses for automatic reminders and text messaging
  • Vello, ezyVet, and SMS message costs

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