Vello Mass Communications
Use Vello's Mass Communications feature to send high-quality emails to all clients.
Examples of emails that you can make and send with the Mass Communications feature include:
- Newsletters
- Promotions
- Changes to your practice open hours
- Staff changes (for example, new staff announcements)
Note: The Mass Communications feature sends one email to all clients at the same time. The feature cannot send an email to only some clients.
Note: Only practice managers can get access to the Mass Communications feature to make and send email.
Note: When you select Send in applicable Vello screens to send an email with the Mass Communications feature, Vello sends it immediately. Vello cannot schedule email to automatically send at different times. If you want to send an email at a different time, you can save it as a draft newsletter.
Note: Mass Communications emails cannot have file attachments (for example, a PDF document).
Content builder for Mass Communications email
The Mass Communications feature has a content builder that you can use to:
- Add images to an email
- Add text to an email and make formatting changes (for example, headings or italic text)
- Add sections to an email and to change the sequence of sections
- Save an email as a draft
- Show a preview of email content
- Add links to other sites and content
Add images to an email
In the content builder, Vello has three methods that you can use to add images to an email:
- Add an image that Vello automatically makes available
- Upload an image from your device
- Add an image that you previously uploaded
To add images that Vello automatically makes available in the content builder, use the Vello library tab.
To add uploaded images, use the My photos tab.
Access to sent email and draft emails
The Vello Mass Communications screen shows a list of:
- Emails that Vello sent with dates and times
- Draft emails
If an email entry shows Draft, you can select its horizontal ellipsis ( ⋯ ) to:
- Make changes to the email content
- Remove the email